Healthcare Program Manager - CX & Compliance

BioTouch; Raleigh (NC); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA and PPO plans available

Company paid Life Insurance, AD&D, and

401(k) with generous company match

Voluntary Benefits like Short Term DI,

Employee Assistance Program

Referral Bonus Available

Job summary

BioTouch is seeking a detail-oriented Program Manager to join our Customer Experience team in Raleigh, NC. You will oversee the delivery and optimization of client programs, coordinate timelines, resources, and stakeholders, and ensure alignment with client objectives and BioTouch standards.

You’ll lead cross-functional initiatives across Operations, Quality, Distribution, IT and Logistics, developing plans, tracking KPIs, and communicating progress to executives and clients.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 5+ years in program or project management, healthcare preferred.
• Ability to coordinate with multiple stakeholders and executive updates.
• Strong organizational skills and attention to detail.

Responsibilities

• Program planning, budgets, timelines; monitor KPIs and milestones.
• Coordinate with Operations, Quality, Distribution, IT, Logistics.
• Develop executive presentations to inform decisions and accountability.
• Identify risks, mitigate issues, and maintain program documentation.
• Ensure compliance with HIPAA, ISO 27001 and ISO 13485.
• Track metrics and provide dashboards to leadership and clients.
• Identify process improvements and drive optimization.

Skills

Program management

Healthcare industry

Cross-functional teams

Communication

Education

Bachelor's degree in Business or related field

PMP/CAPM certification preferred

Tools

Microsoft Office Suite

Project management tools (MS Project, Asana)

Job description

BioTouch is seeking a detail-oriented Program Manager to join our Customer Experience team in Raleigh, NC. You will oversee the delivery and optimization of client programs, coordinate timelines, resources, and stakeholders, and ensure alignment with client objectives and BioTouch standards.

You’ll lead cross-functional initiatives across Operations, Quality, Distribution, IT and Logistics, developing plans, tracking KPIs, and communicating progress to executives and clients.