Program Manager, Customer Load Flexibility (Hybrid Schedule)

Eversource Energy Service Company; Westwood (MA); Hybrid; USD 114,000 - 127,000; Full time

Job summary

Eversource is seeking a Program Manager, Customer Load Flexibility, to lead demand response pilot implementations from its Westwood, MA office. You will drive coordination across departments, manage vendors, and report results to senior leadership.

The role requires strong program management, stakeholder communication, and technical comprehension of energy systems, with a hybrid office schedule in Massachusetts.

Qualifications

• Bachelor’s degree in a technical discipline (engineering, environmental, renewable energy) or related field.
• At least five years of relevant experience, including successful project/program management.
• Experience managing complex and cross-functional projects across departments.
• PMP certification preferred.

Responsibilities

• Manage delivery of local demand response pilot programs, including outreach, enrollment, and reporting.
• Coordinate cross-functional collaboration to translate system needs into program strategy.
• Collaborate with Demand Response and Managed Charging team to finalize design and incentives.
• Identify and bring together stakeholders to resolve cross-functional issues.
• Lead procurement and management of third-party vendors.
• Establish processes for pilots, including tracking, reporting, and settlement.
• Develop and track pilot goals, metrics, and learnings.
• Prepare and present program status updates to senior management.
• Contribute to regulatory filings, reporting and testimony.
• Represent Eversource at stakeholder meetings and regulatory proceedings.

Skills

Program management

Cross-functional collab

Budget management

Vendor management

Stakeholder comms

Problem solving

DER knowledge

Microsoft Office

Education

Bachelor’s degree in technical discipline or related field

Master’s degree desirable

PMP certification

Tools

Microsoft Office

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Our Team

Eversource is looking for an energetic Program Manager, Customer Load Flexibility, to join the Demand Response and EV Managed Charging implementation team. This role will be within the Eversource Energy Efficiency, Demand Response, and Electric Mobility organization, and will work out of the Westwood, MA office. The Program Manager will lead implementation activities for the Company’s demand response pilots that reduce or shift demand during peak times at identified substations and circuits, including ConnectedSolutions+ and Managed Charging+. These solutions are offered as part of the Company’s Massachusetts Electric Sector Modernization Plan (ESMP) that seeks to modernize the electric grid in advancement of Massachusetts’s clean energy and climate goals. The Program Manager will lead collaboration with relevant departments across the Company including Energy Efficiency, System Planning, Grid Modernization, Electric Operations, Engineering, Integrated Resource Planning, Procurement, and Legal.

Essential Functions

• Manage the delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, collaboration with third-party manufacturers/vendors, budget management, invoicing, settlement, and tracking and reporting.
• In coordination with Manager/Director and technical lead, support cross-functional coordination with departments across the Company to help translate system needs to demand response program strategy/design.
• Coordinate closely with Demand Response and Managed Charging team to finalize offering design and incentives, conduct analysis, and incorporate feedback and learnings to adapt pilots over time.
• Identify, frame and bring together internal and external stakeholders to resolve complex, cross-functional issues.
• Coordinate program outreach activities and delivery with existing energy-efficiency and demand response program implementation activities, driving integrated delivery that maximizes existing channels and vendor/customer relationships
• Lead procurement and management of third-party vendors that support targeted customer load flexibility solutions.
• Establish processes and procedures for pilots, including internal guidance for tracking, reporting and settlement, and customer-facing rules and guidance.
• With guidance from Manager/Director and technical lead, develop and track pilot goals, metrics, and pilot learnings.
• Prepare and present program status updates to senior management and other internal and external audiences.
• Contribute to regulatory filings, reporting and testimony.
• Represent Eversource at relevant stakeholder meetings, technical sessions, and regulatory proceedings, when necessary.

Qualifications

• Technical Knowledge/Skill: Demonstrated experience managing complex, cross-functional programs or initiatives.
• Experience building project plans, timelines, milestones, and tracking and communicating regular updates to senior leadership and internal/external stakeholders.
• Experience managing and prioritizing multiple tasks, in a dynamic environment, to meet deadlines.
• Demonstrated track record of building strong relationships and coordinating effectively across organizations and departments.
• Excellent problem-solving ability; takes appropriate steps with limited guidance.
• Ability to grasp technical concepts, such as energy-efficiency, demand response, battery storage systems, and the electric distribution grid.
• Previous utility, demand side management, or distributed energy resource (DER), experience helpful, but not required.
• Proficiency with Microsoft Office (e.g., Microsoft Excel, Word, PowerPoint), required.
• Education: Bachelor’s degree in a technical discipline (i.e., engineering, environmental, renewable energy), business discipline, related degree, or equivalent experience Masters, business or other related advanced degree desirable.
• Experience: At least five (5) years of relevant experience, including successful project/program management.
• Experience managing complex and cross-functional projects, highly desirable
• Licenses & Certifications: Project Management Profession (PMP) certification preferred

Working Conditions

• Must be available to work emergency restoration assignment as required
• Must be available to travel between MA/CT/NH as necessary
• Work is primary performed in an office requirement which requires a combination of personal computer and telephone work and may occasionally involve field visits to customer or project sites.

Hybrid Schedule

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience.

This position is eligible for a potential incentive.

The annual salary range for this position is: $113,990.00-$126,650.00

Worker Type: Regular Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.