Program Manager, AI Enablement

George Mason University; Chantilly (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

George Mason University is seeking a Program Manager for AI Engagement & Enablement in Fairfax, VA. You will lead the university-wide AI ambassador program, recruit and mentor student ambassadors, and coordinate engagements with Microsoft and campus stakeholders.

YOU will develop processes, measure program impact, and drive continuous improvement while supervising a small team of 2–3 staff. This role requires a collaboration-first mindset and strong communication skills to balance priorities and

Qualifications

• Bachelor’s degree or equivalent in a related field or combination of education and experience.
• Progressively responsible experience in program management, project management, training, student engagement, or related areas.
• Experience supervising student employees, ambassadors, peers, educators, interns, or volunteers.
• Experience coordinating programs involving multiple stakeholders.
• Experience planning and implementing events and educational outreach initiatives.
• Knowledge of Microsoft Copilot and Microsoft 365 applications.
• Knowledge of program management, project coordination, and stakeholder engagement practices.
• Knowledge of training, education outreach, or user engagement methodologies.
• Strong written, verbal, interpersonal, and presentation skills.

Responsibilities

• AI Enablement & Ambassador Program Management, including Microsoft Copilot Student Ambassador Program.
• Recruit, onboard, train, supervise, mentor, and evaluate student ambassadors.
• Coordinate ambassador assignments, outreach, workshops, demonstrations, and engagement activities.
• Facilitate meetings, training opportunities, and professional development for ambassadors.
• Serve as liaison between students, Microsoft representatives, stakeholders, and staff; support program sustainability.

Skills

Program management

Project coordination

Student engagement

Stakeholder management

Event planning

Team supervision

Mentoring

Multitasking

Analytical thinking

Communication

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Tools

Microsoft Copilot

Microsoft 365

Job description

Department: Information Technology

Classification: Program Admin Specialist 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visasponsorship

Pay Band: 05

Salary: Salary commensurate with education andexperience

Criminal Background Check: Yes

About the Department:

Information Technology Services (ITS) provides technology andcollaborative solutions that contribute to and facilitateinnovative teaching and learning opportunities for students andfaculty of the George Mason University community. ITS workstransparently to drive excellence in teaching, research, andadministrative operations.

About the Position:

The Program Manager, AI Engagement & Enablement is responsiblefor leading the University's AI ambassador and engagement programsdesigned to increase AI literacy, responsible adoption, andpractical application across the university community. Reporting tothe Executive Director for IT Customer Experience, this positionoversees ambassador recruitment, onboarding, professionaldevelopment, project coordination, and community engagementactivities while collaborating with Microsoft, universitystakeholders, AI Analysts, and technical development teams.

Responsibilities

AI Enablement & Ambassador Program Management

• Manages the Microsoft Copilot Student Ambassador Program as akey component of the university’s AI enablement strategy;
• Recruits, onboards, trains, supervises, mentors, and evaluatesstudent ambassadors;
• Coordinates ambassador assignments, outreach efforts, workshops, demonstrations, presentations, and engagementactivities;
• Facilitates regular meetings, training opportunities, andprofessional development experiences for ambassadors;
• Serves as the primary liaison between student ambassadors,Microsoft representatives, university stakeholders, programpartners and technical staff; and
• Develops processes and resources that support ambassadoreffectiveness and program sustainability.

Program Assessment & Continuous Improvement

• Tracks participation, engagement, utilization, and programeffectiveness metrics;
• Collects and analyzes feedback from program participants andstakeholders;
• Prepares reports, presentations, and recommendations related toAI enablement initiatives and program outcomes;
• Evaluates the effectiveness of AI literacy, outreach, andengagement efforts and recommend improvements; and
• Supports data-informed decision-making related to future AIinitiatives and investments.

Leadership & Management

• Directly supervises and develops a team of 2-3 AI programstaff;
• Establishes goals, priorities, performance expectations, andprofessional development plans for team members;
• Fosters a collaborative, customer-focused, and innovative teamenvironment;
• Allocates resources and workload to support institutionalpriorities and service demands; and
• Provides coaching, mentoring, and performance managementconsistent with university policies and practices.

Required Qualifications:

• Bachelor’s degree in related field or the equivalentcombination of education and experience;
• Progressively responsible experience in program management,project management, training, student engagement, higher educationadministration, organizational development, customer experience,educational technology, or related areas;
• Experience supervising student employees, ambassadors, peereducators, interns, or volunteers;
• Experience coordinating programs, initiatives, or projectsinvolving multiple stakeholders;
• Experience planning, organizing, and implementing events,educational programs, outreach efforts, or engagementinitiatives;
• Knowledge of Microsoft Copilot, Microsoft 365 applications, anddigital productivity technologies;
• Knowledge of program management, project coordination, andstakeholder engagement practices;
• Knowledge of training, education, outreach, or user engagementmethodologies;
• Strong written, verbal, interpersonal, and presentationskills;
• Ability to lead and coordinate complex initiatives involvingmultiple stakeholders;
• Ability to supervise, mentor, and support student employees andambassadors;
• Ability to manage multiple priorities and projectssimultaneously; and
• Ability to analyze information and make recommendations forcontinuous improvement.

Preferred Qualifications:

• Master’s degree in related field;
• Experience working in higher education;
• Experience managing university-wide initiatives orprograms;
• Experience supporting AI technologies, Microsoft Copilot,Microsoft 365, digital transformation, or technology adoptioninitiatives;
• Experience supporting technology adoption, change management,or digital transformation efforts;
• Experience developing educational programs, workshops, traininginitiatives, learning resources, or engagement initiatives;
• Knowledge of artificial intelligence concepts, emergingtechnologies, and responsible AI practices;
• Knowledge of higher education environments, student developmentprinciples, and academic operations; and
• Ability to foster innovation while balancing institutionalpriorities and responsible use considerations.

Posting Open Date:

October 27, 2026

Posting Close Date:

November 10, 2026

Open Until Filled:

No

Mason Ad Statement

George Mason University is a nationally ranked R1 researchuniversity committed to creating a more just, free, and prosperousworld. With 40,000 enrolled students, George Mason is the largestand most diverse public research university in Virginia, offeringdegree programs at the master's, doctoral, and professional level,along with certificates and credentials.

George Mason fosters an All Together Different environment forstudents, faculty, and staff, driven by our core beliefs. Webelieve in inclusivity over exclusivity; we believe in advancingour mission by being willing to take risks, not avoiding them; andwe believe our best work is possible when we apply our diversity oforigin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative actionemployer, committed to promoting inclusion and equity in itscommunity. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, age, disability orveteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/