Program Manager, AI Enablement

George Mason University; Fairfax (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

George Mason University is seeking a Program Manager, AI Engagement & Enablement in Fairfax, VA to lead the university's AI ambassador programs and engagement initiatives. You will recruit, onboard, train, supervise, and evaluate student ambassadors while coordinating with Microsoft representatives and campus stakeholders to promote AI literacy and responsible adoption.

You will oversee 2-3 staff, report to the Executive Director for IT Customer Experience, and focus on scalable programs,

Qualifications

• Bachelor's degree or equivalent in a related field or combination of education and experience.
• Progressively responsible experience in program management, project management, training, student engagement, or higher education administration.
• Experience supervising student employees, ambassadors, interns, or volunteers.
• Experience coordinating programs or projects with multiple stakeholders.
• Experience planning events, outreach, or engagement initiatives.
• Knowledge of Microsoft Copilot, Microsoft 365 applications, and digital productivity technologies.
• Knowledge of program management, project coordination, and stakeholder engagement practices.
• Strong written, verbal, interpersonal, and presentation skills.

Responsibilities

• Manages AI ambassador program as part of AI enablement strategy.
• Recruits, onboards, trains, supervises, mentors, and evaluates student ambassadors.
• Coordinates ambassador assignments, outreach events, workshops, and engagement activities.
• Facilitates meetings, training, and professional development for ambassadors.
• Serves as liaison between ambassadors, Microsoft representatives, stakeholders, partners and staff.
• Develops processes and resources to support ambassador effectiveness and sustainability.
• Tracks participation, engagement, and program metrics.
• Prepares reports and recommendations on AI enablement outcomes.
• Supervises and develops 2-3 AI program staff; sets goals and development plans.
• Allocates resources to support priorities and service demands.

Skills

Program management

Project coordination

Stakeholder engagement

Student engagement

Training programs

Leadership

Communication

Presentation skills

Microsoft Copilot

Microsoft 365

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Microsoft Copilot

Microsoft 365

Job description

Program Manager, AI Enablement

Job Requisition ID: 10004688

Location: Fairfax, VA

Classification: Classified Staff

Opening on: Oct 27 2026

Closing at: Nov 10 2026 - 23:55 EST

Department

Information Technology

Job Category

Classified Staff

Job Type: Full-Time

Work Schedule

Full-time (1.0 FTE, 40 hrs/wk)

Workplace Type

On Site Required

Sponsorship Eligibility

Not eligible for visa sponsorship

Pay Band

05

Salary

Salary commensurate with education and experience

Criminal Background Check

Yes

About the Department

Information Technology Services (ITS) provides technology and collaborative solutions that contribute to and facilitate innovative teaching and learning opportunities for students and faculty of the George Mason University community. ITS works transparently to drive excellence in teaching, research, and administrative operations.

About the Position

The Program Manager, AI Engagement & Enablement is responsible for leading the University's AI ambassador and engagement programs designed to increase AI literacy, responsible adoption, and practical application across the university community. Reporting to the Executive Director for IT Customer Experience, this position oversees ambassador recruitment, onboarding, professional development, project coordination, and community engagement activities while collaborating with Microsoft, university stakeholders, AI Analysts, and technical development teams.

Responsibilities

AI Enablement & Ambassador Program Management

• Manages the Microsoft Copilot Student Ambassador Program as a key component of the university's AI enablement strategy;
• Recruits, onboards, trains, supervises, mentors, and evaluates student ambassadors;
• Coordinates ambassador assignments, outreach efforts, workshops, demonstrations, presentations, and engagement activities;
• Facilitates regular meetings, training opportunities, and professional development experiences for ambassadors;
• Serves as the primary liaison between student ambassadors, Microsoft representatives, university stakeholders, program partners and technical staff; and
• Develops processes and resources that support ambassador effectiveness and program sustainability.

Program Assessment & Continuous Improvement

• Tracks participation, engagement, utilization, and program effectiveness metrics;
• Collects and analyzes feedback from program participants and stakeholders;
• Prepares reports, presentations, and recommendations related to AI enablement initiatives and program outcomes;
• Evaluates the effectiveness of AI literacy, outreach, and engagement efforts and recommend improvements; and
• Supports data-informed decision-making related to future AI initiatives and investments.

Leadership & Management

• Directly supervises and develops a team of 2-3 AI program staff;
• Establishes goals, priorities, performance expectations, and professional development plans for team members;
• Fosters a collaborative, customer-focused, and innovative team environment;
• Allocates resources and workload to support institutional priorities and service demands; and
• Provides coaching, mentoring, and performance management consistent with university policies and practices.

Required Qualifications

• Bachelor's degree in related field or the equivalent combination of education and experience;
• Progressively responsible experience in program management, project management, training, student engagement, higher education administration, organizational development, customer experience, educational technology, or related areas;
• Experience supervising student employees, ambassadors, peer educators, interns, or volunteers;
• Experience coordinating programs, initiatives, or projects involving multiple stakeholders;
• Experience planning, organizing, and implementing events, educational programs, outreach efforts, or engagement initiatives;
• Knowledge of Microsoft Copilot, Microsoft 365 applications, and digital productivity technologies;
• Knowledge of program management, project coordination, and stakeholder engagement practices;
• Knowledge of training, education, outreach, or user engagement methodologies;
• Strong written, verbal, interpersonal, and presentation skills;
• Ability to lead and coordinate complex initiatives involving multiple stakeholders;
• Ability to supervise, mentor, and support student employees and ambassadors;
• Ability to manage multiple priorities and projects simultaneously; and
• Ability to analyze information and make recommendations for continuous improvement.

Preferred Qualifications

• Master's degree in related field;
• Experience working in higher education;
• Experience managing university-wide initiatives or programs;
• Experience supporting AI technologies, Microsoft Copilot, Microsoft 365, digital transformation, or technology adoption initiatives;
• Experience supporting technology adoption, change management, and digital transformation efforts;
• Experience developing educational programs, workshops, training initiatives, learning resources, or engagement initiatives;
• Knowledge of artificial intelligence concepts, emerging technologies, and responsible AI practices;
• Knowledge of higher education environments, student development principles, and academic operations; and
• Ability to foster innovation while balancing institutional priorities and responsible use considerations.

Posting Open Date

October 27, 2026

Posting Close Date

November 10, 2026

Open Until Filled

No