Program Manager

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 82,000 - 109,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical coverage

Dental coverage

Vision coverage

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking a Program Manager to lead an assigned portfolio within the Child and Family Division in Western Massachusetts.

You will oversee program operations, ensure service quality, manage budgets with finance partners, and maintain regulatory compliance while fostering growth and community relationships. The role requires advanced degree in a relevant field with substantial leadership experience and a commitment to equity and culturally responsive practice;

Qualifications

• Master's degree in behavioral health, social work, public administration, business admin, healthcare admin or related field (preferred).
• At least five years of experience in behavioral health, human services or child and family services or related field.
• At least three years of management experience including supervising managers or program leaders.

Responsibilities

• Provides operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division.
• Accountable for consistent program operations, service quality, workforce performance, fiscal stewardship, regulatory and contractual compliance, growth and development, and community relationships.
• Leads and coaches assigned leaders; may supervise one or more programs.
• Sets strategic and operational goals, aligns with division priorities, and defines success measures.
• Monitors progress and ensures goals are achieved via oversight or accountability structures.

Skills

Data tools

Electronic systems

Word processing

Spreadsheets

Presentation software

Email

Education

Master's degree in behavioral health or related field

Tools

Data tools

EHR/clinical data systems

Job description

• Pay or shift range: $82,000 USD to $108,650 USD
  $82,000 - $108,650

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Manager to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do:

The Program Manager provides operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division. The position is accountable for consistent program operations, service quality, workforce performance, fiscal stewardship, regulatory and contractual compliance, growth and development, and community relationships.

Provides leadership, direction, coaching, and performance oversight to assigned leaders; may also provide direct leadership and management of one or more programs.

Establishes strategic and operational goals for assigned programs, aligns those goals with division priorities, and develops clear measures of success. Monitors progress and ensures goals are achieved through direct oversight or through clear expectations, coaching, and accountability structures for Program Directors.

• Ensures effective day-to-day operations across assigned programs, including service delivery, staffing, access, productivity, documentation, quality, and administrative processes.
• Develops, implements, and evaluates strategic plans, operating plans, workflows, performance standards, and service models, working directly with program teams or in partnership with Program Directors, as applicable.
• Works with senior leadership and finance partners to develop and manage budgets, monitor revenue and expenses, improve program viability, and align resources with operational priorities.
• Ensures assigned programs comply with applicable laws, regulations, contracts, licensing requirements, accreditation standards, payer requirements, and BHN policies and procedures.

Who You Are:

Master's degree in behavioral health, social work, public administration, business admin, healthcare admin or related field (preferred)

• At least five years of experience in behavioral health, human services or child and family services or related field

At least three years of management experience including supervising managers or program leaders

Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice.

• Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Shift: Monday - Friday 8:00am - 5:00pm

Pay Range: $82,000 - $108,650

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.