Program Director- (A-CCS)

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network (BHN) in Western Massachusetts seeks a Program Director to lead the (A-CCS) team and advance mission of empowering people to live healthier, more fulfilling lives.

The role provides direct clinical and supervisory services, oversees treatment and aftercare planning, leads case rounds, ensures quality documentation, and participates in hiring, onboarding, and staff development to sustain census and high-quality care.

Qualifications

• Master's degree in Social Work or equivalent required.
• Independent clinical licensure (LICSW or equivalent) required.
• Experience using a variety of treatment approaches with individuals experiencing behavioral health challenges.
• Crisis-services or inpatient behavioral health experience preferred.

Responsibilities

• Provide direct clinical, supervisory, and consultative services to individuals served, families, staff, and community providers.
• Oversee treatment and aftercare planning, determine appropriate referrals, and implement the least restrictive clinical response.
• Lead daily and weekly case rounds focused on treatment planning and disposition with program staff and collateral providers.
• Ensure clear, timely clinical documentation and approve discharge plans and discharge summaries.
• Participate in hiring, onboarding, training, supervision, performance management, and professional development for staff and interns.

Skills

Interviewing skills

Assessment skills

Planning and organization

Critical thinking

Decision making

Team management

Verbal communication

Written communication

Education

Master's degree in Social Work or equivalent

LICSW or equivalent license

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our (A-CCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide direct clinical, supervisory, and consultative services to individuals served, families, staff, and community providers.
• Deliver high-quality community-based care while triaging site workflow and supporting the program's ability to maintain census at capacity.
• Complete comprehensive assessments, including risk assessment, diagnosis, mental status, and social functioning, in collaboration with providers and significant supports.
• Oversee treatment and aftercare planning, determine appropriate referrals, and implement the least restrictive clinical response.
• Lead daily and weekly case rounds focused on treatment planning and disposition with program staff and collateral providers.
• Ensure clear, timely clinical documentation and approve discharge plans and discharge summaries.
• Consult with BHN Crisis, emergency departments, inpatient settings, and other providers regarding referrals and treatment planning.
• Participate in hiring, onboarding, training, supervision, performance management, and professional development for staff and interns.
• Collect, manage, and analyze program data to advance operational goals while maintaining a clean, safe, and organized treatment environment.
• Provide program on-call coverage as part of the management team rotation.

Who You Are

• Master's degree in Social Work or an equivalent clinical program required.
• Independent clinical licensure, such as LICSW or a comparable clinical license, required.
• Experience using a variety of treatment approaches with individuals experiencing behavioral health challenges required.
• Crisis-services or inpatient behavioral health experience preferred.
• Ability to independently assess and manage complex clinical situations and high-risk needs.
• Strong interviewing and assessment skills, including mental status examinations and risk assessments.
• Excellent planning, organization, critical thinking, decision-making, and team-management skills.
• Excellent verbal and written communication skills, with the ability to build rapport with individuals served, families, and service providers.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another.

Salary Range: $70,000-$100,000