Family Partner

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Purpose-driven work

Professional growth

Supportive team culture

Stability & opportunity

Comprehensive benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. in Western Massachusetts seeks a Family Partner to join the Community Wraparound program.

You will provide peer support to parents and caregivers, drawing on lived experience to build trust and engagement. You will help families navigate behavioral health, medical, educational, and community systems, connect them with resources, and support safety and stabilization in the least restrictive setting.

Qualifications

• Strong interpersonal and written communication skills.
• Experience navigating child- and family-serving systems.
• Ability to use lived experience to empower families without providing clinical treatment.

Responsibilities

• Provide peer support to parents and caregivers in crisis situations.
• Assist families in navigating health, education, and community systems.
• Identify strengths and coping strategies to increase safety and stabilization in least restrictive settings.
• Facilitate referrals and warm handoffs to services and supports.
• Maintain confidentiality and accurate service documentation.

Skills

Interpersonal skills

Communication

Time management

Education

Bachelor's degree in human-services

Associate degree in human-services

High school diploma or GED/HiSET with related experience

Tools

Electronic documentation systems

Job description

• Pay or shift range: $21.50 USD to $25 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking a Family Partner to join our Community Wraparound (IHBTC) program.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide peer support to parents and caregivers whose children or youth are experiencing a behavioral health crisis, drawing appropriately on lived caregiver experience to build trust, hope, and engagement.
• Offer calm, compassionate, culturally responsive support to parents and caregivers during highly stressful situations while maintaining clear professional and peer-role boundaries.
• Help families identify strengths, natural supports, coping strategies, and practical steps that can increase safety and support stabilization in the least restrictive setting.
• Teach and support parents and caregivers in navigating behavioral health, medical, educational, child-serving, and community systems following a crisis.
• Connect families with peer support, self-help groups, community-based resources, outpatient care, and other recommended services through effective referrals and warm handoffs.
• Support follow-up outreach after crisis encounters, reinforce safety and stabilization plans, and communicate emerging needs or concerns to the MCI clinical team.
• Advocate for the family's voice and perspective in collaboration with providers, schools, state agencies, emergency partners, and other members of the child's support network.
• Complete clear, accurate, and timely service documentation and maintain confidentiality in accordance with program, payer, and agency requirements.
• Participate in supervision, training, case consultation, team communication, and other responsibilities assigned by MCI leadership.

Who You Are:

• Personal experience as a parent or primary caregiver of a child or youth with significant social, emotional, behavioral, or mental health needs required.
• Bachelor's degree in a human-services field and at least one year of experience working with the target population; or an associate degree in a human-services field and at least one year of experience working with children, adolescents, or transition-age youth; or a high school diploma or GED/HiSET and at least two years of related experience.
• Experience navigating child- and family-serving systems and helping families understand and access available services and supports.
• Ability to use lived experience purposefully and appropriately to foster empowerment, model hope, and strengthen caregiver confidence without providing clinical treatment.
• Strong interpersonal, conflict-resolution, verbal, and written communication skills, including the ability to remain calm and supportive during behavioral health crises.
• Ability to work respectfully and effectively with families and team members from diverse racial, ethnic, cultural, religious, socioeconomic, gender-identity, and LGBTQ+ backgrounds.
• Strong organization and time-management skills, with the ability to address urgent needs, manage changing priorities, and complete timely documentation.
• Familiarity with internet, email, word-processing, agency communication, and electronic documentation systems.
• Valid driver's license and reliable transportation available during working hours for mobile and community-based services required.
• Ability to work the assigned schedule within an essential-staff crisis program and meet the physical requirements of the role, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range: $21.50-$25.00/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.