Program Director - FRC

Behavioral Health Network, Inc.; Ware (MA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. (BHN) is seeking a Program Director to lead the Family Resource Center (FRC) in Western Massachusetts. The role manages contractual relationships, liaises with EOHHS and DCF, and guides family-centered activities in collaboration with community partners.

You will oversee agreements, ensure compliance with funders, and mentor staff while promoting BHN’s HEART values. Competitive benefits and stable service presence support your leadership.

Qualifications

• BA Degree in Human Services or related field.
• 5 years of experience in staff supervision and program management.
• Familiarity with DCF and other state agencies.
• Knowledge of managing contractual relationships with funders and a program.
• Demonstrated willingness to work with diverse populations.
• Demonstrated ability to provide community-based service.
• Excellent verbal and written communication skills.

Responsibilities

• Manage FRC Contractual Relationships.
• Manages relationship with the Administrative Services Organization (ASO) and ensures program adherence to all ASO guidelines and requirements.
• Develops and maintains MOUs with community organizations and agencies.
• Reviews and analyzes reports to meet program benchmarks.
• Plans and participates with families in various FRC activities.
• Assumes some functions of the Assistant Program Director as needed.
• Conducts community outreach to foster partnerships and increase awareness of the Family Resource Center.

Skills

Staff supervision

Program management

Contract management

Communication

Community engagement

Education

BA Degree in Human Services

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Program Director to join our FRC team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do:

The Program Director is responsible for managing the FRC's contractual relationships. The Program Director also manages all communications with EOHHS and DCF and ensures adherence to the contractual obligations. The Program Director works directly with Family Members to carry out center activities. The Program Director may assume some of the functions of the Assistant Program Director.

• Manage FRC Contractual Relationships.
• Manages relationship with the Administrative Services Organization (ASO) and ensures program adherence to all ASO guidelines and requirements.
• Develops and maintains partnerships with community organizations and agencies by creating and maintaining MOUs.
• Reviews and analyzes reports to meet program benchmarks.
• Plans and participates with families in various FRC activities.
• Assumes some of the functions of the Assistant Program Director as needed.
• Conducts community outreach throughout catchment area to foster community partnerships and increase awareness of the Family Resource Center.

Who You Are:

• BA Degree in Human Services or related field
• 5 years of experience in staff supervision and program management
• Familiarity with DCF and other state agencies.
• Knowledge of managing contractual relationships with funders and managing a program
• Demonstrated willingness and ability to work with client populations from diverse cultural and socioeconomic backgrounds.
• Demonstrated ability to provide community-based service.
• Excellent verbal and written communication skills.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state.

Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay: $80,000-$86,000 Shift: Monday-Friday 8am-5pm