Program Intern, Network Operations

Thinklance LLP; Knoxville (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Thinklance LLP in Knoxville, TN is seeking a motivated IT student to join our team in a role focused on network operations, monitoring, and incident response. You will assist with maintenance to keep systems running smoothly and securely.

This internship offers hands-on experience with Cisco tools, scripting, and service-desk style support for staff, stores, and guests under mentoring supervision.

Qualifications

• Student pursuing a Technology or IT degree with networking, cybersecurity, and/or infrastructure coursework.
• Service desk, help desk, or guest support experience is a plus; certifications such as CompTIA A+, Network+, or Cisco CCNA are also a plus.
• Strong aptitude with technology; proficiency in MS Office Suite and Excel; knowledge of Cisco tools and scripting is a plus.
• Passion for clients and guests, ability to work well under pressure, excellent critical thinking and problem-solving skills, and ability to multi-task and coach others through technical issues.
• Driven, reliable, authentic, and welcoming qualities.

Responsibilities

• Assist with network monitoring, incident response, and maintenance to improve uptime and efficiency.
• Handle essential support tasks to help scale network operations and ensure a high-performing network.
• Troubleshoot and resolve issues under pressure, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
• Support infrastructure, stores, team members, and guests to ensure a positive experience.
• Utilize relevant technology tools.

Job description

Your Role

Here’s what you will be doing:

• Assist with network monitoring, incident response, and maintenance to improve uptime and efficiency.
• Handle essential support tasks to help scale network operations and ensure a high-performing network.
• Troubleshoot and resolve issues under pressure, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
• Support infrastructure, stores, team members, and guests to ensure a positive experience.
• Utilize relevant technology tools.

About You

The company is looking for:

• A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.
• Experience in a service desk, help desk, or guest support role is a plus; relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.
• Strong aptitude with technology, proficiency in MS Office Suite and Excel; knowledge of Cisco tools and scripting is a plus.
• Passion for clients and guests, ability to work well under pressure, excellent critical thinking and problem-solving skills, and ability to multi-task and coach others through technical issues.
• Driven, reliable, authentic, and welcoming qualities.