Client Support Intern

Shine BrightX LLC; Moraine (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Shine BrightX LLC on campus in Moraine, OH seeks a student IT support role to join the IT team. You will address Tier 2 escalations, install hardware/software for onboarding, and provide device support for PCs, phones, and tablets on campus.

Ideal candidates are enrolled students with strong communication, proactivity, adaptability, and teamwork. You will gain hands-on experience in asset management and IT operations.

Qualifications

• Must be currently enrolled in an accredited university or college, undergraduate or master's, or within one semester post-graduation.
• Excellent communication skills.
• Proactive and adaptable attitude.
• Ability to work independently and with teams.
• Strong problem-solving and critical thinking.
• Networking skills.
• Self-motivation and eagerness to learn.
• Integrity.

Responsibilities

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

Skills

Strong communication

Proactiveness

Adaptability

Independent & collaborative work

Problem solving

Networking

Self-motivation

Integrity

Education

Enrolled in undergraduate or masters program, or within one semester post-graduation

Job description

Your Role

Here's what you will be doing:

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

About You

The company is looking for candidates with the following qualifications and skills:

• Currently enrolled in an accredited university or college, either at the undergraduate or master's level, or within one semester post-graduation.
• Strong communication skills.
• Proactiveness and adaptability.
• Ability to work both independently and collaboratively.
• Problem solving and critical thinking abilities.
• Networking skills.
• Self-motivation and willingness to learn.
• Integrity.