Client Support Intern

GOTAFE; Moraine (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

GOTAFE in Moraine, Ohio is seeking an IT student assistant to support Tier 2 help desk escalations, onboarding hardware and software, and campus device maintenance. You will work with the IT team to resolve issues promptly and uphold service quality.

This role values proactivity, clear communication, and the ability to work independently or with colleagues while gaining hands-on experience in asset management, billing support, and device provisioning.

Qualifications

• Currently enrolled in an accredited university or college, undergrad or master's, or within one semester post-graduation.
• Strong communication skills.
• Proactiveness and adaptability.
• Ability to work independently and collaboratively.
• Problem solving and critical thinking abilities.
• Networking skills.
• Self-motivation and willingness to learn.
• Integrity.

Responsibilities

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

Skills

Communication

Proactiveness

Adaptability

Independent work

Team collaboration

Problem solving

Critical thinking

Networking

Self-motivation

Integrity

Education

Currently enrolled in a university or college (undergrad or master's) or within one semester post-graduation

Job description

Your Role

Here’s what you will be doing:

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

About You

The company is looking for candidates with the following qualifications and skills:

• Currently enrolled in an accredited university or college, either at the undergraduate or master’s level, or within one semester post-graduation.
• Strong communication skills.
• Proactiveness and adaptability.
• Ability to work both independently and collaboratively.
• Problem solving and critical thinking abilities.
• Networking skills.
• Self-motivation and willingness to learn.
• Integrity.