Network Administrator

Softheon; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Softheon is a remote-first company revolutionizing healthcare software, offering role-based responsibilities in network administration. You will design, implement, and maintain the organization's network infrastructure to ensure security, reliability, and high performance.

The role emphasizes collaboration with security and operations teams and ongoing documentation. Candidates should have 2–4 years of network experience, hands-on device configuration (Cisco/Juniper/Aruba), and familiarity with

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in network administration or a similar role.
• Hands-on experience configuring and troubleshooting network devices (e.g., Cisco, Juniper, Aruba).
• Experience with network monitoring tools.

Responsibilities

• Troubleshoot and resolve network-related issues promptly.
• Implement and optimize network infrastructure for performance, reliability, and security.
• Maintain network security measures and collaborate with the Security Team on vulnerabilities.
• Document architecture diagrams, procedures, and policies for the network.
• Monitor, maintain, and patch network devices including firewalls, routers, and switches.
• Support on-call duties during peak periods and participate in rotating on-call shifts.

Skills

Troubleshooting

Network optimization

Security best practices

Documentation

On-call availability

Mentoring

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Cisco devices

Juniper devices

Aruba devices

Network monitoring tools

Job description

Job Title: Network Administrator Team: Infrastructure Job Location: Remote

About Us Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role The Network Administrator is responsible for the installation, maintenance, and reliable operation of the organization's network infrastructure to ensure optimal performance, security, and reliability. This role ensures that the network operates efficiently and securely to support the company's business operations and strategic initiatives.

You Will:

• Troubleshooting and Support
  
  
  
  • Diagnose and resolve network-related issues promptly.
  
  
  • Provide Level 2 support for network related incidents and service requests.
  
  
  • Work closely with other teams to ensure seamless integration and operation of the environment.
  
  
  
  


• Implementation and Optimization
  
  
  
  • Independently implement network infrastructure improvements and configuration changes to enhance performance, reliability, scalability, and security.
  
  
  • Analyze network performance metrics and recurring incidents to identify root causes, recommend technical solutions, and prevent future issues.
  
  
  • Develop and implement network solutions, including configuration enhancements, infrastructure upgrades, and automation of routine network administration tasks where appropriate.
  
  
  • Evaluate emerging network technologies and recommend improvements based on technical requirements, operational needs, and security considerations.
  
  
  
  


• Security and Compliance
  
  
  
  • Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
  
  
  • Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulations (e.g., GDPR, HIPAA, PCI DSS).
  
  
  
  


• Implementation and Optimization
  
  
  
  • Assist in the implementation and documentation of new network solutions or improvements to existing infrastructure.
  
  
  • Stay updated on advancements in network technologies and recommend improvements to existing systems.
  
  
  
  


• Documentation and Reporting
  
  
  
  • Develop and maintain detailed documentation, including architecture diagrams, procedures, and policies for the network infrastructure.
  
  
  • Generate reports on network performance and system incidents.
  
  
  
  


• Maintenance and Monitoring
  
  
  
  • Monitor network performance and ensure reliability.
  
  
  • Configure and maintain firewalls, routers, switches, and other network devices.
  
  
  • Perform routine network maintenance tasks, including firmware updates and patch management.
  
  
  
  


• Talent Management
  
  
  
  • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
  
  
  • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
  
  
  • Provide guidance and mentorship to team members within your department and across diverse functions.
  
  
  • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
  
  
  
  


• Additional Responsibilities
  
  
  
  • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
  
  
  • Must be available for rotating on call shifts
  
  
  • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization.
  
  
  • Travel arrangements will be supported to ensure a seamless experience.
  
  
  • 10-15% travel may be required to travel to the database centers
  
  
  • Must reside in NY, NJ, CT or CO
  
  
  
  


• You Have Education
  
  
  
  • Bachelor's degree in Computer Science, Information Technology, or related field is required
  
  
  
  


• You Have Experience
  
  
  
  • 2-4 years of experience in network administration or a similar role.
  
  
  • Hands-on experience with configuring and troubleshooting network devices (e.g., Cisco, Juniper, Aruba).
  
  
  • Experience with network monitoring tools