Program Guide

Spectrum Health Systems, Inc.; Southbridge (MA); On-site; USD 27,758 - 32,139; Part time

Job summary

Spectrum Health Systems, Inc. is looking for a Safety Guide in Southbridge, MA. This role involves maintaining a safe space for clients receiving outpatient treatment. Responsibilities include greeting clients, managing crowd control, and employing de-escalation strategies. Qualified candidates will have a high school diploma or GED and experience in customer service or working with substance use disorders. The position is scheduled for Mondays and Saturdays, offering a pay rate of $20.15 - $23.33 per hour.

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, security, or with individuals with substance use disorders.
• Computer experience with Windows 2000, Microsoft Outlook and Microsoft Word needed.

Responsibilities

• Promote and maintain a safe environment for clients receiving medication.
• Greet clients and provide customer service.
• Monitor crowd control and ensure safety in the program areas.

Skills

Customer service

Conflict management

De-escalation techniques

Education

High school diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Location: Southbridge, MA - Outpatient Treatment Program

Schedule: Monday and Saturday, 5:45am - 2:15pm

Pay rate: $20.15 - $23.33/hour

Program Safety Guide Responsibilities

• Promoting and maintaining a safe pro‑social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma-sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de‑escalation and trauma‑informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.