Program Guide

Spectrum Health Systems, Inc; Pittsfield (MA); On-site; USD 25,003 - 28,130; Full time

Benefits offered by this job

Health, dental, vision insurance

Company-paid life insurance

Generous paid time off

Tuition reimbursement

401k with company match

Discounts on services nationwide

Job summary

Spectrum Health Systems, Inc in Pittsfield is seeking a Program Safety Guide responsible for maintaining a safe and pro-social environment for clients receiving treatment. This role involves greeting clients, managing crowd control, and ensuring safety within the facility.

The ideal candidate must have a high school diploma or GED and prior experience in customer service or with individuals facing substance use disorders. Additional computer skills in Microsoft Outlook and Word are required. Benefits include health insurance, paid time off, and a 401k plan with company match.

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, security, or with substance use disorders.
• Computer experience required, familiarity with Windows 2000.

Responsibilities

• Promote a safe environment for clients receiving medication.
• Greet clients and monitor safety in the program.
• Manage crowd control and conflict using de-escalation techniques.

Skills

Customer service

Conflict management

De-escalation strategies

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Location: Pittsfield, MA - Outpatient Treatment Program

Schedule: Monday-Friday, 8:00am-4:00pm

Pay Rate: $18.15-$20.42/hour

Benefits

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to: greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.