Program Guide

Spectrum Health Systems; Southbridge (MA); On-site; USD 27,758 - 32,139; Part time

Job summary

Spectrum Health Systems is seeking a part-time Program Safety Guide in Southbridge, MA. The role requires promoting a safe environment for clients receiving medication at the outpatient treatment program.

Responsibilities include greeting clients, customer service, crowd control, and monitoring safety in common areas. Candidates must have a high school diploma or GED, customer service experience, and familiarity with Microsoft applications.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook, and Microsoft Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients.
• Greet clients and provide customer service.
• Effectively manage crowd control and monitor for safety.

Skills

Customer service experience

Conflict management

Trauma-informed communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Job Details

Job Location: Southbridge, MA 01550
Position Type: Part Time
Education Level: High School
Salary Range: $20.15 - $23.33 Hourly
Job Shift: 1st Shift/Days
Job Category: Customer Service
Location: Southbridge, MA - Outpatient Treatment Program

Schedule: Monday and Saturday, 5:45am - 2:15pm

Pay rate: $20.15-$23.33/hour

Program Safety Guide Responsibilities

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greet clients, provide customer service, monitor for client and staff safety, and communicate with clients in a trauma-sensitive manner guiding them in and out of the program orderly.
• Effectively manage crowd control and monitor for safety and alertness both in common areas, including parking lot.
• Use de-escalation and trauma-informed strategies to manage conflict among clients and visitors and utilize staff support as needed.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook, and Microsoft Word required.