Program Guide

Spectrum Health Systems, Inc; Southbridge (MA); On-site; USD 27,758 - 32,139; Part time

Job summary

Spectrum Health Systems, Inc is hiring a Program Safety Guide in Southbridge, MA. In this role, you will promote a safe environment and support clients during their program visits. Responsibilities include monitoring client safety, managing crowd control, and utilizing de-escalation techniques as needed. Required qualifications include a high school diploma or GED and experience in customer service or security. The pay rate is between $20.15 and $23.33 per hour.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients.
• Manage crowd control and monitor safety and alertness.
• Use de-escalation strategies to manage conflict among clients.

Skills

Customer service

Conflict management

Monitoring safety

De-escalation strategies

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Location

Southbridge, MA - Outpatient Treatment Program

Schedule

Monday and Saturday, 5:45am - 2:15pm

Pay rate

$20.15-$23.33/hour

Description

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de‑escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.