Outpatient Program Guide: Safe, Compassionate Support

Spectrum Health Systems, Inc.; Pittsfield (MA); On-site; USD 25,003 - 28,130; Full time

Benefits offered by this job

401k with company contribution

Tuition reimbursement

Discounts on services

Health, dental, vision insurance

Paid time off

Job summary

A healthcare service provider in Pittsfield, MA, is seeking a responsible individual for their Outpatient Treatment Program. This role involves ensuring a safe environment for clients, greeting and assisting them, and using de-escalation techniques to handle conflicts. Applicants must have a high school diploma and experience in customer service or security. Familiarity with Windows 2000, Outlook, and Word is necessary. The position offers a competitive pay rate of $18.15-$20.42 per hour.

Qualifications

• High school diploma or GED is mandatory.
• Experience in customer service, security, or dealing with substance use disorders is essential.
• Computer skills with Microsoft Word, Outlook, and Windows 2000 are required.

Responsibilities

• Promote a safe pro-social environment for clients.
• Greet clients and manage customer service.
• Monitor safety in program and parking areas.
• Handle conflict using de-escalation techniques.

Skills

Customer service

Conflict management

Monitoring for safety

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Windows 2000

Job description

Location: Pittsfield, MA - Outpatient Treatment Program

Schedule: Monday-Friday, 8:00am-4:00pm

Pay Rate: $18.15-$20.42/hour

Benefits

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide
  
  

The Program Safety Guide Is Responsible For

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to: greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
  
  

Qualifications

Qualifications:

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders. Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.