Program Fidelity & Quality Coach

Community Bridges, Inc.; Mesa (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

5 weeks PTO

Hospital indemnity/ Critical Illness

Pet Insurance

Dependent Care Savings

Health Care Savings

401K with employer match

Wellness programs

Tuition Reimbursement

Scholarship Programs

Job summary

Community Bridges, Inc. (CBI) seeks a Fidelity Specialist to support Housing & Community Integration and other community programs. You will monitor fidelity to HUD, CoC, and funder standards, evaluate operations and participant experience, and provide coaching to teams.

This non-supervisory role advances housing-first practices and quality standards. The ideal candidate has a minimum of two years in housing or behavioral health settings, strong data skills in Excel, and relevant HMIS/SPDAT

Qualifications

• Basic excel analytic experience required; pivot tables and data visualizations using Excel.
• Minimum of two (2) years of experience with evidence-based housing project types (RRH, PSH, ES).
• Minimum of two (2) years of professional experience in integrated behavioral health service delivery to vulnerable populations.
• HMIS, SPDAT, Housing First or related certifications preferred.

Responsibilities

• Monitor program fidelity and adherence to evidence-based models.
• Support Corrective Action Plans (CAPs) and provide targeted coaching to program staff.
• Evaluate operations, participant experience, and service delivery workflows to identify improvement areas.
• Collaborate with internal and external partners to strengthen service quality and system coordination.

Skills

Excel analytics

Data visualization

Quality assurance

Program fidelity monitoring

Education

Associate degree or higher in social services, public administration, behavioral health, or related field

Tools

HMIS

SPDAT

Housing First

Job description

Community Bridges, Inc. (CBI) seeks a Fidelity Specialist to support Housing & Community Integration and other community programs. You will monitor fidelity to HUD, CoC, and funder standards, evaluate operations and participant experience, and provide coaching to teams.

This non-supervisory role advances housing-first practices and quality standards. The ideal candidate has a minimum of two years in housing or behavioral health settings, strong data skills in Excel, and relevant HMIS/SPDAT