Program Fidelity Specialist

Community Bridges; Mesa (AZ); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

5 weeks PTO

Medical, Dental, Vision

401K with employer match

Tuition Reimbursement

Wellness programs

Job summary

Community Bridges, Inc. (CBI) seeks a Fidelity Specialist to support the Quality Management department by monitoring Housing & Community Integration fidelity and adherence to evidence-based models.

The role focuses on evaluating operations, participant experience, and service delivery workflows to identify improvement areas and strengthen alignment. This non-supervisory position provides coaching, CAP support, and collaboration with partners to enhance housing program outcomes and maintain

Qualifications

• Minimum of two (2) years of experience with evidence-based housing project types or homelessness services.
• Minimum of two (2) years of professional experience in integrated behavioral health service delivery.
• Basic Excel analytics experience (pivot tables, data visualizations) required.

Responsibilities

• Monitor program fidelity to housing models and HUD/CoC standards.
• Support Corrective Action Plans (CAPs) and provide coaching to program staff.
• Conduct near real-time data quality reviews and ensure program alignment with quality frameworks.
• Collaborate with internal and external partners to enhance service quality.

Skills

Data analysis

Education

Associate degree or higher in social services or related field

Tools

Excel

Job description

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
Program Fidelity Specialist
Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.
Job Summary The Fidelity Specialist plays a key role in supporting the Quality Management (QM) department’s monitoring of Housing & Community Integration (HCI) and other community-based programs by monitoring program fidelity, adherence to evidence-based models, and compliance with HUD, CoC, and funder standards. This position ensures that community-based programs deliver services consistent with established practices, regional best practices, and internal quality frameworks.
The role focuses on evaluating program operations, participant experience, and service delivery workflows to identify areas for improvement and strengthen program alignment. The Fidelity Specialist conducts near real-time data quality reviews, supports Corrective Action Plans (CAPs), provides targeted coaching and technical assistance to program team members, and collaborates with internal and external partners to enhance service quality and system coordination.
This is a non-supervisory role designed to support program excellence and fidelity to housing best practices such as Housing First and evidence-based housing program navigation and retention strategies.
Skills/Requirements:

• High school diploma or GED required. Associate degree or higher in social services, public administration, behavioral health, or related field preferred.
• Minimum of two (2) years of experience with evidence-based housing project types (RRH, PSH, ES, etc.), homelessness services, or quality assurance required.
• Minimum of two (2) years of professional experience working with integrated behavioral health service delivery to vulnerable populations including but not limited to those experiencing HUD-defined homelessness, Serious Mental Illness (SMI) designated, and substance use disorder (SUD) treatment recovery required.
• Basic excel analytic experience, required (pivot tables, create data visualizations using excel, etc.)
• Valid identification required.
• Level One Fingerprint Clearance Card, required.
• HMIS, SPDAT, Housing First, or related certifications preferred.

CBI Offers an excellent benefits package!

• Generous PTO accrual (5 weeks!),
• Medical, Dental, Vision, Disability, Life, Supplemental plans
• Hospital indemnity/ Critical Illness,
• Pet Insurance,
• Dependent Care Savings, Health Care Savings,
• 401K with employer match - 100% vested upon enrollment,
• Wellness programs,
• Tuition Reimbursement and Scholarship Programs, incentives, and more!
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experiencing tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
• *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! *

CBI Values your Career and have lots of growth opportunities! Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees!

• We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities. Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is Possible
CBI Offers an excellent benefits package!

• Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!