Program Experience Manager

ICES: Data, Discovery, Better Health; Mechanicsville (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Cornerstone Support Services invites applications for a Program Experience Manager to lead our Day Support Program. You will oversee staff, champion person-centered services, and connect with the community to broaden inclusive opportunities for participants.

Reporting to the Day Services Administrator, you will ensure services meet ISP goals, maintain regulatory compliance, and foster a safe, engaging environment for all participants and staff.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2+ years supporting individuals with intellectual/developmental disabilities.
• Prior supervisory experience preferred; familiarity with person-centered planning and Medicaid Waiver services.

Responsibilities

• Lead daily program operations and coordinate schedules, activities, and staffing.
• Supervise, coach, and develop a direct support team.
• Ensure services align with each participant's ISP.
• Build community partnerships to expand inclusion and opportunities.
• Maintain compliance with Medicaid Waiver regulations and documentation standards.
• Promote a safe, respectful environment for participants and staff.

Skills

Leadership

Staff supervision

Person-centered planning

Community partnerships

Education

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Special Education

Job description

Now Hiring: Program Experience Manager

Cornerstone Support Services | Day Support Program

Are you a compassionate leader who believes every person deserves a meaningful, fulfilling day? Cornerstone Support Services is looking for a Program Experience Manager to lead our Day Support Program and help participants with intellectual and developmental disabilities thrive.

About the Role

Reporting to the Day Services Administrator, you'll serve as the operational heart of our Day Support Program — leading staff, championing person-centered services, building community connections, and ensuring every participant experiences a day built around their goals and interests.

What You'll Do

• Lead daily program operations and coordinate schedules, activities, and staffing
• Supervise, coach, and develop a passionate direct support team
• Ensure each participant's services align with their Individual Support Plan (ISP)
• Build community partnerships that expand inclusion and life opportunities
• Maintain compliance with Medicaid Waiver regulations and documentation standards
• Promote a safe, respectful, and engaging environment for participants and staff

What We're Looking For

• Education: Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or related field (or equivalent experience)
• Experience: 2+ years supporting individuals with intellectual/developmental disabilities
• Preferred: Prior supervisory experience; familiarity with person-centered planning and Medicaid Waiver services

You'll Thrive Here If You…

Love creating programs people are excited to show up to

Lead with empathy, creativity, and accountability

Are energized by community collaboration and continuous improvement

Cornerstone Support Services is an Equal Opportunity Employer committed to dignity, inclusion, and respect for all.