Assistant Program Manager - Employment Development Program

ServiceSource, Inc.; Oakton (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Weekday schedule

Full-time benefits

PTO 3+ weeks

11 federal holidays

Medical dental vision

Retirement plans

Life/AD&D/Disability Insurance

Career advancement

Tuition reimbursement

Wellness reimbursement

Job summary

ServiceSource, Inc. in Oakton, Virginia, is hiring an Assistant Program Manager for our day-support program serving adults with disabilities who want to build skills for community employment.

You will oversee program staff and activities, ensuring compliance with Medicaid, licensing, and CARF standards. This role offers a weekday schedule with no evenings or weekends, competitive pay of $23/hour, and comprehensive benefits including PTO, holidays, medical/dental/vision, and strong retirement

Qualifications

• High school diploma or GED required.
• Bachelor's degree and/or college coursework preferred in human services.
• Three (3) years' experience working with individuals with developmental disabilities.
• Supervisory experience preferred.
• Must pass Virginia DBHDS background checks and ODD assessment.
• Drivers must have a valid license and, if eligible to drive, pass driving training within 15 days.

Responsibilities

• Perform the duties of the Program Manager in his/her absence and ensure daily operations run smoothly.
• Assist the Program Manager in providing support to individuals served and staff, ensuring regulatory compliance.
• Complete and review evaluation/assessment reports, ISPs, progress reviews, and attendance documentation.
• Encourage active engagement in daily group and individual activities and ensure a safe, clean environment.
• Report safety concerns and medical issues to the Program Manager and appropriate staff.

Skills

Supervisory experience

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Join Our Team!

Make a difference in the lives of people with disabilities and your community!

ServiceSource is proudly hiring an Assistant Program Manager for our growing day support program for adults with disabilities who want to build their skills for community employment!

As the Assistant Program Manager, you will oversee a specialized day-support style program where individuals with disabilities build skills and confidence in their employment abilities! You will report to the Division Manager of our expanding program, and guide and direct the staff and individuals at the program.

You’ll love this job if you are looking for:

Competitive Pay: Earn $23/hour

Outstanding Work-Life Balance: Enjoy a consistent weekday schedule with NO evenings or weekends required!

• * Outstanding Full-Time Benefits
• * 3+ weeks of PTO in your first year
• 11 Federal Holidays observed
• Comprehensive Medical, Dental & Vision coverage through Cigna
• Generous 403(b) & 401(a) retirement plans with employer contributions
• 100% Company-Paid Life, AD&D, and Disability Insurance
• Clear career advancement opportunities and promotion pathways
• Tuition reimbursement & professional development funding
• $500 annual wellness reimbursement
• And many additional employee perks!

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

This position serves in an assistant capacity to the Program Manager. Serves in an acting capacity in the absence of the Program Manager. Assists in the development and implementation of services, supports, and programing of persons served. Provides support to staff to ensure active engagement and a healthy and safe environment. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensing, and CARF as well as other funding sources and company policy/procedure.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform the duties of the Program Manager in his/her absence. Ensure the daily operations are fulfilled and running smoothly. Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to the individuals served and staff as needed. Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensure, CARF, etc.) as it pertains to individual’s records, plans and documentation.
• Assist with the completing and reviewing all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance and other supporting documentation (including data collection and aggregation), in a timely and accurate manner. Ensure all programs and documentation comply with any and all regulatory agencies
• Encourage and provide active engagement (in-person or virtually) in all daily group and individual areas including but not limited to community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant’s activities.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately. Demonstrate proper behavior intervention techniques, following of written protocols and procedures. Immediately notify the Program Manager, Nurse, designee of any medical concerns, APS allegations, injuries, and other significant events.

Additional Responsibilities

• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations. ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness, timeliness of entry. Inform the Program Manager (or designee) of missing or inaccurate information immediately. Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance. Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED).
• Preferred: Bachelor's degree and/or college level course-work in the human service field.
• Required: Three (3) years' experience working with individuals with developmental disabilities.
• Preferred: Supervisory experience.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.