Program Experience Manager: Lead Day Support & Inclusion

ICES: Data, Discovery, Better Health; Mechanicsville (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Cornerstone Support Services invites applications for a Program Experience Manager to lead our Day Support Program. You will oversee staff, champion person-centered services, and connect with the community to broaden inclusive opportunities for participants.

Reporting to the Day Services Administrator, you will ensure services meet ISP goals, maintain regulatory compliance, and foster a safe, engaging environment for all participants and staff.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2+ years supporting individuals with intellectual/developmental disabilities.
• Prior supervisory experience preferred; familiarity with person-centered planning and Medicaid Waiver services.

Responsibilities

• Lead daily program operations and coordinate schedules, activities, and staffing.
• Supervise, coach, and develop a direct support team.
• Ensure services align with each participant's ISP.
• Build community partnerships to expand inclusion and opportunities.
• Maintain compliance with Medicaid Waiver regulations and documentation standards.
• Promote a safe, respectful environment for participants and staff.

Skills

Leadership

Staff supervision

Person-centered planning

Community partnerships

Education

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Special Education

Job description

Cornerstone Support Services invites applications for a Program Experience Manager to lead our Day Support Program. You will oversee staff, champion person-centered services, and connect with the community to broaden inclusive opportunities for participants.

Reporting to the Day Services Administrator, you will ensure services meet ISP goals, maintain regulatory compliance, and foster a safe, engaging environment for all participants and staff.