Program Eligibility Supervisor | Lead & Improve Case Decisions

State of Arkansas; Fayetteville (AR); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff, ensuring accurate determinations for state programs and leading a team responsible for processing applications and delivering high-quality customer service to Arkansas residents.

This role provides leadership, guidance, and support to staff, with a focus on compliance, efficiency, and accuracy in eligibility decisions.

Qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Ensure accurate and timely case decisions based on program policies and applicant qualifications.
• Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
• Conduct quality assurance reviews and audits to identify and correct errors.
• Address complex eligibility issues and escalation cases requiring higher-level review.
• Resolve customer complaints and inquiries in a professional and timely manner.
• Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
• Prepare reports on program performance, caseload statistics, and compliance findings.

Skills

Eligibility determination

Regulations compliance

Case management

Data entry / reporting

Analytical thinking

Communication skills

Caseload management

Job description

The State of Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff, ensuring accurate determinations for state programs and leading a team responsible for processing applications and delivering high-quality customer service to Arkansas residents.

This role provides leadership, guidance, and support to staff, with a focus on compliance, efficiency, and accuracy in eligibility decisions.