Eligibility Operations Lead

AR Dept of Human Services; Fayetteville (AR); On-site; USD 65,000 - 82,000; Full time

Job summary

The Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff, ensuring accurate determinations for state-administered programs. You will lead teams processing applications and delivering customer service to Arkansas residents, guiding staff and upholding regulatory standards.

Responsibilities include supervising personnel, reviewing case documentation, and analyzing program performance trends to drive improvements and

Qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or related field.
• One year of experience in a leadership capacity.
• Strong understanding of eligibility determination processes, regulations, and case management.
• Proficiency in data entry, reporting systems, and case management software.

Skills

Eligibility determination

Case management

Leadership

Data entry

Reporting systems

Communication skills

Tools

Case management software

Job description

The Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff, ensuring accurate determinations for state-administered programs. You will lead teams processing applications and delivering customer service to Arkansas residents, guiding staff and upholding regulatory standards.

Responsibilities include supervising personnel, reviewing case documentation, and analyzing program performance trends to drive improvements and