Program Eligibility Supervisor/Expert

AR Dept of Human Services; Fayetteville (AR); Presencial; USD 65.000 - 82.000; Jornada completa

Descripción de la vacante

The Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff, ensuring accurate determinations for state-administered programs. You will lead teams processing applications and delivering customer service to Arkansas residents, guiding staff and upholding regulatory standards.

Responsibilities include supervising personnel, reviewing case documentation, and analyzing program performance trends to drive improvements and

Formación

• At least three years of experience in eligibility determination, case management, social service administration, or related field.
• One year of experience in a leadership capacity.
• Strong understanding of eligibility determination processes, regulations, and case management.
• Proficiency in data entry, reporting systems, and case management software.

Conocimientos

Eligibility determination

Case management

Leadership

Data entry

Reporting systems

Communication skills

Herramientas

Case management software

Descripción del empleo

The Program Eligibility Supervisor/Expert oversees daily operations of eligibility staff at the Arkansas Department of Human Services, ensuring accurate and efficient eligibility determinations for state-administered assistance programs. The role provides leadership to teams processing applications and delivering customer service to Arkansas residents, with responsibilities including supervising staff, ensuring regulatory compliance, reviewing case documentation, and analyzing program performance trends.

Key qualifications:

• At least three years of experience in eligibility determination, case management, social service administration, or related field
• One year of experience in a leadership capacity
• Strong understanding of eligibility determination processes, regulations, and case management
• Proficiency in data entry, reporting systems, and case management software
• Excellent verbal and written communication skills