Program Eligibility Supervisor & Expert - Lead, Compliance & Quality

State of Arkansas; Heber Springs (AR); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Public sector benefits

Job summary

The State of Arkansas is seeking a Program Eligibility Supervisor/Expert to oversee daily eligibility operations for state-administered programs. You will guide staff, ensure accurate determinations, and deliver high-quality customer service to Arkansas residents.

Responsibilities include supervising a team of eligibility professionals, ensuring regulatory compliance, improving efficiency, and preparing performance reports while managing caseloads and addressing complex cases as needed.

Qualifications

• At least three years of eligibility determination and case management experience.
• Experience in social services administration or a related field.
• One year in a leadership capacity.

Responsibilities

• Supervise, train, and support a team of eligibility staff.
• Ensure compliance with state and federal regulations related to program eligibility.
• Develop strategies to improve team efficiency and accuracy.
• Oversee review and processing of program applications and determinations.
• Ensure timely case decisions based on policies and qualifications.
• Monitor documentation, reporting, and record-keeping for accuracy.

Skills

Eligibility

Case management

Data entry

Reporting systems

Policy analysis

Decision making

Communication

Leadership

Caseload management

Job description

The State of Arkansas is seeking a Program Eligibility Supervisor/Expert to oversee daily eligibility operations for state-administered programs. You will guide staff, ensure accurate determinations, and deliver high-quality customer service to Arkansas residents.

Responsibilities include supervising a team of eligibility professionals, ensuring regulatory compliance, improving efficiency, and preparing performance reports while managing caseloads and addressing complex cases as needed.