Eligibility Operations Lead — Supervisor & Expert

AR Dept of Human Services; Heber Springs (AR); On-site; USD 45,000 - 70,000; Full time

Job summary

AR Dept of Human Services is seeking a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations in Arkansas. The role ensures accurate determinations for state-run assistance programs and provides leadership to staff processing applications and delivering service to residents.

The position may emphasize supervisory duties or act as a senior technical expert depending on agency needs, requiring strong communication and caseload management skills to meet deadlines and

Qualifications

• At least three years of experience in eligibility determination, case management, or social service administration.
• One year of leadership experience.
• Strong understanding of eligibility determination processes, regulations, and case management.
• Proficiency in data entry, reporting systems, and case management software.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Responsibilities

• Oversees daily operations of eligibility staff.
• Provides leadership and support to a team processing applications and delivering customer service to Arkansas residents.
• Ensures accurate eligibility determinations for state-administered programs.
• May emphasize supervisory duties or serve as a senior technical expert depending on agency needs.

Skills

Eligibility knowledge

Leadership

Communication

Caseload management

Prioritization

Tools

Case management software

Reporting systems

Data entry software

Job description

AR Dept of Human Services is seeking a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations in Arkansas. The role ensures accurate determinations for state-run assistance programs and provides leadership to staff processing applications and delivering service to residents.

The position may emphasize supervisory duties or act as a senior technical expert depending on agency needs, requiring strong communication and caseload management skills to meet deadlines and