Program Eligibility Supervisor/Expert

AR Dept of Human Services; Heber Springs (AR); On-site; USD 45,000 - 70,000; Full time

Job summary

AR Dept of Human Services is seeking a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations in Arkansas. The role ensures accurate determinations for state-run assistance programs and provides leadership to staff processing applications and delivering service to residents.

The position may emphasize supervisory duties or act as a senior technical expert depending on agency needs, requiring strong communication and caseload management skills to meet deadlines and

Qualifications

• At least three years of experience in eligibility determination, case management, or social service administration.
• One year of leadership experience.
• Strong understanding of eligibility determination processes, regulations, and case management.
• Proficiency in data entry, reporting systems, and case management software.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Responsibilities

• Oversees daily operations of eligibility staff.
• Provides leadership and support to a team processing applications and delivering customer service to Arkansas residents.
• Ensures accurate eligibility determinations for state-administered programs.
• May emphasize supervisory duties or serve as a senior technical expert depending on agency needs.

Skills

Eligibility knowledge

Leadership

Communication

Caseload management

Prioritization

Tools

Case management software

Reporting systems

Data entry software

Job description

The Program Eligibility Supervisor/Expert oversees daily operations of eligibility staff at the Arkansas Department of Human Services, ensuring accurate and efficient eligibility determinations for state-administered assistance programs. The position provides leadership and support to a team processing applications and delivering customer service to Arkansas residents. The role may emphasize supervisory duties or serve as a senior technical expert depending on agency operational needs.

Key qualifications:

• At least three years of experience in eligibility determination, case management, or social service administration
• One year of leadership experience
• Strong understanding of eligibility determination processes, regulations, and case management
• Proficiency in data entry, reporting systems, and case management software
• Excellent verbal and written communication skills
• Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively