Program Director (Temporary to Permanent)

TAG MedStaffing; New York (NY); On-site; USD 69,000 - 80,000; Full time

Job summary

Atlantic Group in New York, NY seeks a Program Director (Temporary to Permanent) to lead daily operations of community-based residential programs serving vulnerable populations. The role requires 3+ years of leadership experience and 5+ years in human services, with strong staff supervision, regulatory knowledge, and commitment to quality care.

This on-site position offers a structured schedule and impact-driven work in a mission-focused environment.

Qualifications

• Bachelor's degree required.
• 3+ years leadership/management experience; 5+ years serving vulnerable populations.
• Experience in homeless services, shelter operations, supportive housing, or community-based programs.
• Proficiency with Microsoft Office Suite and electronic case management or program reporting systems.
• Strong leadership, communication, organizational, crisis management, problem-solving, and decision-making skills; Spanish preferred.

Responsibilities

• Lead daily program operations, establish performance goals, monitor outcomes, and ensure high-quality service delivery.
• Supervise, mentor, and develop program staff including hiring, performance management, training, and professional development.
• Ensure compliance with policies, contractual requirements, regulatory standards, and documentation; support quality improvement initiatives.
• Manage program resources, oversee reporting, monitor performance metrics, and implement improvements.
• Promote client-centered service delivery and ensure programs meet participant needs and organizational goals.
• Collaborate with internal teams and external stakeholders to support program initiatives and partnerships.

Skills

Leadership

Management

Communication

Organizational

Crisis management

Problem solving

Decision making

Bilingual Spanish

Education

Bachelor's degree

Tools

Microsoft Office

Electronic case management

Job description

Job Overview – Program Director (Temporary to Permanent)

Compensation: $50 - $58/Hour

Location: New York, NY

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Atlantic Group is hiring a Program Director (Temporary to Permanent) for our client, supporting the leadership and daily operations of community-based residential programs serving vulnerable populations. This leadership role will oversee program operations, staff management, regulatory compliance, service delivery, and continuous quality improvement while ensuring high standards of care and operational excellence. The ideal candidate will have strong leadership experience within human services, social services, or residential programs, along with the ability to manage multidisciplinary teams, drive program performance, and support a fast-paced, mission-driven environment.

Responsibilities as the Program Director:

• Program Leadership: Oversee daily program operations, establish performance goals, monitor outcomes, and ensure high-quality service delivery.
• Staff Management: Supervise, mentor, and develop program staff while supporting hiring, performance management, training, and professional development.
• Compliance & Quality: Ensure compliance with organizational policies, contractual requirements, regulatory standards, and documentation requirements while supporting quality improvement initiatives.
• Operational Oversight: Manage program resources, oversee reporting, monitor performance metrics, and implement operational improvements to support program success.
• Client Services: Promote client-centered service delivery while ensuring programs effectively meet participant needs and organizational objectives.
• Stakeholder Collaboration: Partner with internal teams, community organizations, and external stakeholders to support program initiatives, strengthen partnerships, and achieve organizational goals.

Qualifications for the Program Director:

• Education: Bachelor's degree is required.
• Experience: 3+ years of leadership or management experience and 5+ years of experience supporting vulnerable populations within human services, social services, behavioral health, residential programs, or a related field are required.
• Industry Knowledge: Experience within homeless services, shelter operations, supportive housing, or community-based programs is required.
• Technical Skills: Proficiency with Microsoft Office Suite and electronic case management or program reporting systems is required.
• Skills & Attributes: Strong leadership, communication, organizational, crisis management, problem-solving, and decision-making skills with the ability to manage multiple priorities, supervise multidisciplinary teams, and drive operational excellence are required. Bilingual Spanish is preferred.