Program Director-Transitional Housing

Women In Need (Win); New York (NY); On-site; USD 89,000 - 149,000; Full time

Job summary

Women In Need (Win) in New York, NY is seeking a Program Director to lead the day-to-day operations of a transitional family residence. You will ensure the program runs safely and effectively, compliant with OTDA, DHS, and Win standards.

You will manage a diverse team, coordinate with partners, and drive outcomes toward housing, employment, and family stability goals while maintaining high-quality services and documentation.

Qualifications

• Masters degree or higher.
• At least five years in human services with three years in supervisory role and budget management.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead and supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, and Case Managers.
• Integrate services across employment, childcare, and recreation to support client outcomes.
• Coach, train, and develop staff to drive high performance and growth.
• Champion and implement Evidence-Based Practices, Trauma-Informed Care, and Motivational Interviewing.
• Monitor program performance toward housing, employment, and family stability goals.
• Ensure timely, accurate documentation and compliance with program standards (CARES).
• Build partnerships with community providers and stakeholders to expand support services.
• Oversee program operations to maintain a safe, compliant environment for residents and staff.

Skills

Leadership

Supervisory experience

Trauma-Informed Care

Motivational Interviewing

Evidence-Based Practices

Budget management

Staff development

Bilingual English/Spanish

Cross-functional collaboration

Education

Master's degree or higher in Health/Social Services

Tools

CARES system

Job description

• Salary Range : $89,274.74 USD to $149,131.13 USD
• Housing and Counseling Services
• Full-Time
• Requisition #: PROGR001264

Description

Program Director

Be the Leader Behind Life-Changing Shelter Programs

MPH, MSW, or MA in Health/ Social Services is required

$85,000-$90,000

THE ROLE

The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and effectively, while maintaining full compliance with the standards and guidelines set by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

WHAT YOU WILL DO

• Lead and supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, and Case Managers
• Integrate services across employment, childcare, and recreation to support comprehensive client outcomes
• Coach, train, and develop staff to drive high performance and continuous growth
• Champion and implement Evidence-Based Practices (EBP), Trauma-Informed Care (TIC), and Motivational Interviewing (MI)
• Monitor program performance, ensuring progress toward permanent housing, employment, and family stability goals
• Ensure timely, accurate documentation and compliance with program standards and systems (e.g., CARES)
• Build and maintain strong partnerships with community providers and stakeholders to expand support services
• Oversee program operations to maintain a safe, compliant, and high-quality environment for residents and staff

WHO YOU WILL BE

You will hold an MPH, MSW, or MA in Health or Social Services

You will bring at least five (5) years of experience in human services, including three (3) years in a supervisory role with responsibility for staff and budget management

You will demonstrate familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)

You will exhibit strong professional judgment, boundary-setting skills, and cultural awareness

You will have experience with CARES (preferred) and general comfort with workplace technology

You will be flexible and available to be on call as needed (24/7 support)

You will have bilingual proficiency in English and Spanish (preferred)

Qualifications

Education

Required

Masters or better.

Equal Opportunity Employer
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