Clinical Program Manager, HUB Services

Valeris; Raleigh (NC); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) with company match

Paid time off and holidays

Short-Term Disability

Life and AD&D coverage

Competitive health benefits

Professional growth opportunities

Descrizione del lavoro

Valeris in Morrisville, NC is seeking a Clinical Program Manager to serve as the primary client contact for pharmaceutical programs and oversee day-to-day program operations. You will supervise staff, help define work plans, and ensure contract terms are executed across the HUB Services group.

The role requires a BSN and 4–6 years of experience in Reimbursement, Pharmaceutical Marketing or Patient Services, with strong leadership, communication, and CRM skills, plus opportunities to travel for

Competenze

• BSN Degree and active License Required (multi-state/compact in the state you reside in)
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong technical aptitude and experience working in various CRM software platforms

Mansioni

• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Manage day-to-day activity of program operations, including supervision of staff
• Strong ability to prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Directly or through supervisors, drive assigned performance responsibilities of team and team members
• Contribute to the analysis and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Presentation of program data, information and insight to internal and external customers on a regular basis
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed

Conoscenze

Leadership

Verbal communication

Written communication

Analytical skills

CRM software

Microsoft Office

Team management

Formazione

BSN degree

Strumenti

CRM software

Descrizione del lavoro

Valeris in Morrisville, NC is seeking a Clinical Program Manager to serve as the primary client contact for pharmaceutical programs and oversee day-to-day program operations. You will supervise staff, help define work plans, and ensure contract terms are executed across the HUB Services group.

The role requires a BSN and 4–6 years of experience in Reimbursement, Pharmaceutical Marketing or Patient Services, with strong leadership, communication, and CRM skills, plus opportunities to travel for