Clinical Program Lead, HUB Services & Patient Support

Valeris; North Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid holidays

401(k) retirement plan with match

Job summary

Valeris is a comprehensive life sciences partner headquartered in Morrisville, NC. The Clinical Program Manager will be the primary client contact for pharmaceutical programs, overseeing day-to-day activities and supervising program staff within Valeris' HUB Services organization.

The role requires leading cross-functional teams, managing budgets, and ensuring contract terms are met. Strong clinical and non-clinical contributions to strategic plans are essential.

Qualifications

• BSN degree with active license, multi-state/compact in resident state.
• 4-6 years in reimbursement, pharmaceutical marketing or patient services.
• Experience leading a team of case managers or patient service reps.
• Proven ability to report HUB metrics and identify trends.
• Strong communication, presentation and problem-solving skills.

Responsibilities

• Mobilize stakeholders for program design and improvements.
• Manage program scope, budget and SOPs.
• Maintain client relationships and trust.
• Oversee day-to-day program operations and staff supervision.
• Prioritize schedules for self and team.
• Collaborate cross-functionally on operational responsibilities.
• Drive performance and accountability within teams.
• Contribute to client reports and deliverables.
• Track program metrics to measure performance.
• Present data and insights to clients regularly.
• Escalate issues threatening contractual delivery.
• Participate in process improvement initiatives.
• Travel as needed for meetings and conferences.
• Assist with interviews, performance reviews and training.
• Ensure compliance with training deadlines and SOPs.

Skills

Leadership

Communication

Project management

Analytical thinking

CRM software experience

Education

BSN Degree and active License

Tools

CRM software platforms

Job description

Valeris is a comprehensive life sciences partner headquartered in Morrisville, NC. The Clinical Program Manager will be the primary client contact for pharmaceutical programs, overseeing day-to-day activities and supervising program staff within Valeris' HUB Services organization.

The role requires leading cross-functional teams, managing budgets, and ensuring contract terms are met. Strong clinical and non-clinical contributions to strategic plans are essential.