RN Patient Journey Lead | Access & Care Navigator

Valeris; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off

Job summary

Valeris in Raleigh, NC is seeking a Patient Journey Lead-RN to support the HUB and Patient Assistance Program, focusing on data, processes, and operations.

The role involves guiding patients and stakeholders, improving program speed, and delivering operational reporting; RN license and 5+ years in a service or healthcare environment preferred; strong communication and MS Office skills required.

Qualifications

• RN license required or in good standing.
• Associate or Bachelor's degree preferred; minimum 5 years in a service-driven environment.
• Strong communication and analytical skills; able to summarize data and processes.

Responsibilities

• Monitor patient journey processes in a high-volume program.
• Advocate and navigate for patients and stakeholders to resolve access/affordability hurdles.
• Analyze, interpret, and decide actions based on program data and context.
• Develop and audit processes to ensure adherence and efficiency.
• Provide leadership and operational reporting to the client for program health.
• Identify trends and drive improvements with stakeholders.

Skills

RN license

Data analysis

Process improvement

Stakeholder communication

Microsoft Office

Time management

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Valeris in Raleigh, NC is seeking a Patient Journey Lead-RN to support the HUB and Patient Assistance Program, focusing on data, processes, and operations.

The role involves guiding patients and stakeholders, improving program speed, and delivering operational reporting; RN license and 5+ years in a service or healthcare environment preferred; strong communication and MS Office skills required.