Clinical Program Lead - Patient Access and Strategy

Valeris; Clayton (NC); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans (medical, dental, vision)

Telehealth services

401(k) retirement match

Life and AD&D coverage

Paid time off & holidays

Descrizione del lavoro

Valeris is seeking a Market Access Clinical Program Manager to serve as the primary client contact for pharmaceutical program(s). You will oversee day-to-day program operations, supervise staff, and coordinate with internal and external stakeholders to ensure programs meet contracted standards.

You will contribute to strategic planning, manage budgets, and drive performance metrics while maintaining strong client relationships and ensuring compliant execution of terms within Valeris' HUB

Competenze

• BSN Degree and active License Required (multi-state/compact in the state you reside in)
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong technical aptitude and experience working in various CRM software platforms

Mansioni

• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Manage day-to-day activity of program operations, including supervision of staff
• Strong ability to prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Directly or through supervisors, drive assigned performance responsibilities of team and team members
• Contribute to the analysis and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Presentation of program data, information and insight to internal and external customers on a regular basis
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed

Conoscenze

Leadership

CRM software

Communication

Analytical thinking

Problem solving

Microsoft Office

Formazione

BSN Degree with License

Strumenti

CRM platforms

Descrizione del lavoro

Valeris is seeking a Market Access Clinical Program Manager to serve as the primary client contact for pharmaceutical program(s). You will oversee day-to-day program operations, supervise staff, and coordinate with internal and external stakeholders to ensure programs meet contracted standards.

You will contribute to strategic planning, manage budgets, and drive performance metrics while maintaining strong client relationships and ensuring compliant execution of terms within Valeris' HUB