Program Director, Family Shelter & Transitional Services

Goddard Riverside Community Center; New York (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Wellness benefits

Headspace Health access

Job summary

Goddard Riverside Community Center in New York seeks a Program Director to oversee the Restgate Hotel integrated support site in Queens/Manhattan. You will supervise the program staff, manage day-to-day operations, and ensure contract compliance while maintaining 24/7 on-call readiness.

The role requires a Bachelor’s in human services, 2 years supervisory experience, bilingual English/Spanish, and trauma-informed, culturally sensitive service delivery.

Qualifications

• Bachelor’s degree in human services field with 2 years of supervisory experience required.
• Bilingual in English and Spanish (written and spoken) required.
• Experience working in residential settings
• Knowledgeable on immigration laws, procedures, and benefits/entitlements, with the ability to stay up to date with changing procedures.
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• F-80 Certification required within 90 days of hire.

Responsibilities

• Oversee the day-to-day operations and administration of the program.
• Provide direct and consistent supervision to Assistant Program Director, Administrative Assistant, and Case Management team.
• Recruit, hire, train, develop, supervise, and evaluate staff regularly and consistently.
• Provide supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Establish and cultivate professional and positive relationships with residents.
• Oversee the coordination of referrals within the community such as medical, mental health, ESOL, job training and legal assistance.

Skills

Leadership

Communication skills

Organizational skills

Conflict resolution

Education

Bachelor’s degree in human services

Supervisory experience

Tools

Microsoft Office

CARES

Job description

Goddard Riverside Community Center in New York seeks a Program Director to oversee the Restgate Hotel integrated support site in Queens/Manhattan. You will supervise the program staff, manage day-to-day operations, and ensure contract compliance while maintaining 24/7 on-call readiness.

The role requires a Bachelor’s in human services, 2 years supervisory experience, bilingual English/Spanish, and trauma-informed, culturally sensitive service delivery.