Program Director-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Women In Need, Inc. (Win) in New York seeks an experienced Program Director to lead a transitional family residence for families with children. You will oversee daily operations, ensure compliance with NYS OTDA, NYC DHS, and Win standards, and drive high-quality service delivery.

You will supervise a multi-disciplinary team, integrate services across employment, childcare, and recreation, and coach staff toward high performance. On-call support and a focus on housing stability are essential.

Qualifications

• Requires MPH, MSW or MA in Health or Social Services.
• At least 5 years in human services with 3 years in supervision including staff and budget management.
• Familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI) and Trauma-Informed Care (TIC).
• Willingness to be on call (24/7) and operate with strong professional judgment.

Responsibilities

• Lead and supervise a multi-disciplinary team.
• Integrate services across employment, childcare, and recreation.
• Coach, train, and develop staff to drive performance.
• Champion and implement EBP, TIC and MI.
• Monitor program performance toward housing, employment, and family stability goals.
• Ensure timely documentation and compliance with CARES and program standards.

Skills

Team leadership

Bilingual (English/Spanish)

Cultural awareness

Communication

Budget management

Education

MPH / MSW / MA in Health or Social Services

Tools

CARES

MI (Motivational Interviewing)

TIC (Trauma-Informed Care)

Job description

Be the Leader Behind Life-Changing Shelter Programs

$85,000 to $90,000

THE ROLE

The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and effectively, while maintaining full compliance with the standards and guidelines set by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

What You Will Do

• Lead and supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, and Case Managers
• Integrate services across employment, childcare, and recreation to support comprehensive client outcomes
• Coach, train, and develop staff to drive high performance and continuous growth
• Champion and implement Evidence-Based Practices (EBP), Trauma-Informed Care (TIC), and Motivational Interviewing (MI)
• Monitor program performance, ensuring progress toward permanent housing, employment, and family stability goals
• Ensure timely, accurate documentation and compliance with program standards and systems (e.g., CARES)
• Build and maintain strong partnerships with community providers and stakeholders to expand support services
• Oversee program operations to maintain a safe, compliant, and high-quality environment for residents and staff

Who You Will Be

• You will hold an MPH, MSW, or MA in Health or Social Services
• You will bring at least five (5) years of experience in human services, including three (3) years in a supervisory role with responsibility for staff and budget management
• You will demonstrate familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• You will exhibit strong professional judgment, boundary-setting skills, and cultural awareness
• You will have experience with CARES (preferred) and general comfort with workplace technology
• You will be flexible and available to be on call as needed (24/7 support)
• You will have bilingual proficiency in English and Spanish (preferred)