Program Director - Homeless Shelter

Carter Lard Consulting; New York (NY); On-site; USD 92,000 - 100,000; Full time

Job summary

Carter Lard Consulting seeks a Program Director for Homeless Services serving families with children in New York. The role oversees daily operations and social services management across shelter sites, ensuring 24/7 quality service per DHS standards.

Responsibilities include training and supervising shelter staff, coordinating with leadership, and maintaining HIPAA-compliant client communications while advancing housing placement initiatives.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services or related field.
• Minimum five years’ experience in supervision or management.
• Minimum five years’ experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills; ability to interact with diverse populations with cultural sensitivity.

Responsibilities

• Vet, train, oversee daily operations and contract compliance or reporting for shelter.
• Collaborate with Senior Leadership to vet, credential, equip/supply, and conduct training for shelter personnel in providing shelter support that is culturally competent for all guests.
• Flexible hours are required – with the need for 24/7 emergency availability rotating with team members.
• Improve programs and processes to build systems of finding permanent housing.
• Maintain standards of HIPAA compliance with all client communications.
• Maintain up-to-date knowledge of shelter operations and regulatory changes.
• Ensure charts and recording systems meet DHS, OTDA and other regulatory standards.

Skills

Communication skills

Staff supervision

Program management

Education

Bachelor’s Degree in Social Work or related field

Job description

Program Director Homeless Services - Families with Children

Long Island City, NY

Brooklyn, NY

Salary Range: 92k - 100k

Summary:

Oversee the daily operational and social services management of our families with children shelter site. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per the approved DHS policies, procedures, and standards.

Responsibilities:

• Vetting, training, oversight of daily operations and contract compliance or reporting for shelter
• Collaborate with Senior Leadership to vet, credential, equip/supply, and conduct training for all shelter personnel in providing exceptional shelter support that is culturally competent for all guests
• Flexible hours are required – with the need for 24/7 emergency availability rotating with team members
• Improve programs and processes to build systems of finding permanent housing
• Maintain standards of HIPAA compliance with all client communications
• Maintain a high level of industry knowledge and keep us up to date with changes required/recommended in the shelter operations.
• Ensure that charts and recording systems meet proper service control and standards, including DHS, OTDA and other regulatory agencies.

Qualifications:

• Minimum Bachelor’s Degree, preferably in Social Work, Psychology, Human Service or related field with DHS experience for Tier 2 and migrant site experiences
• Minimum five years’ experience in supervision or management ·
• Minimum five years’ experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills. · Ability to interact effectively with all populations served with an emphasis on cultural sensitivity.