Program Coordinator: Utility Services & Eligibility

City of Corpus Christi; Corpus Christi (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

The City of Corpus Christi is seeking a Program Coordinator to oversee residential utility customer support programs, determine income and program eligibility, and maintain applicant files. You will process applications, monitor status, and prepare program-related correspondence.

You will coordinate with internal departments, enter data in software systems and spreadsheets, generate program reports, respond to applicants, and ensure budget compliance while maintaining orderly records.

Qualifications

• Bachelor's Degree (BA/BS).
• Three (3) years of experience.
• A valid driver's license is required; out-of-state candidates must obtain a Texas license within 90 days.

Responsibilities

• Oversee the administration of residential utility customer support programs, including application intake and processing, income and ownership verification, eligibility determinations, document accuracy and authenticity reviews, and file creation in accordance with program requirements.
• Process program documentation from initial application through completion and handoff to the appropriate authority level in accordance with established workflows, policies, and procedures.
• Coordinate with internal departments and relevant stakeholders to ensure effective program administration, compliance with applicable requirements, and timely processing of applications.
• Enter and maintain applicant information in designated software systems and internal spreadsheets, monitor application status, and ensure data accuracy and completeness.
• Scan, organize, maintain, and track applicant files in accordance with records retention and destruction requirements.
• Prepare and maintain program reports detailing application volumes, approvals, denials, expenditures, and overall program effectiveness to support program monitoring and decision-making.
• Serve as a primary point of contact for applicants by responding to phone calls and walk-in inquiries, scheduling appointments, providing application instructions, communicating application status, and clarifying program requirements and procedures.
• Monitor program budgets and expenditures to ensure funds are utilized in accordance with established policies, program requirements, and funding objectives.
• Assist with budget development and forecasting by analyzing program needs, historical spending, and projected expenditures, and prepare financial reports to support fiscal planning and oversight.
• Review vendor invoices, assist with grant and assistance-fund compliance, monitor funding utilization, and recommend strategies to promote cost-effective and efficient program operations.
• If the program expands to include additional positions, oversee staff scheduling and timecard approvals, provide coaching and performance feedback, conduct performance evaluations, and support employee training, professional development, and succession planning to ensure effective program operations.

Education

Bachelor's Degree (BA/BS)

Job description

The City of Corpus Christi is seeking a Program Coordinator to oversee residential utility customer support programs, determine income and program eligibility, and maintain applicant files. You will process applications, monitor status, and prepare program-related correspondence.

You will coordinate with internal departments, enter data in software systems and spreadsheets, generate program reports, respond to applicants, and ensure budget compliance while maintaining orderly records.