Community Services Coordinator

COMMUNITY COUNCIL OF SOUTH CENTRAL; Kerrville (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Community Council of South Central seeks a Community Services Coordinator to assist low-income individuals in obtaining utility and rental assistance while adhering to federal, state, and local rules. The role includes evaluating eligibility, maintaining client files, and providing case management to help clients move toward self-sufficiency.

Responsibilities include preparing vouchers, coordinating with service providers, conducting outreach, training clients on budgeting and energy

Responsibilities

• Conducts initial interviews of clients requesting services including calculating income, obtaining required documentation and entering applications into the computer system.
• Assesses client needs, determines eligibility for program services and follows eligibility guidelines and program policies and procedures.
• Assists clients with understanding of and completion of paperwork for program services; makes referrals as necessary.
• Maintains complete and accurate client case files which includes information regarding eligibility, referrals and other required documentation; ensures appropriate documentation is attached to application; reviews all applications for completeness and accuracy; updates and makes corrections as needed.
• Prepares utility vouchers and pledges and submits for processing and payment.
• Maintains an accurate account balance and reconciles summary of funds with fiscal department reports.
• Assists in the completion of the Community Needs Assessment, National Survey and Community Action Plan.
• Provides on-going case management to families and individuals receiving assistance and serves as a liaison between agencies, clients and service providers.
• Maintains a comprehensive caseload for assigned counties including maintaining appropriate documentation in the SHAH system; assists other County Coordinators as needed.
• Develops and implements service delivery plans to meet client needs that contain short and long-term goals and a timeline for goal accomplishment.
• Follows up to with clients to determine outcomes of established goals (i.e. job placement, increased salary) and documents accomplishments in client file.
• Provides client training in the areas of energy-education activities, budget counseling and other aspects necessary to assist clients into work and out of poverty.
• Establishes and maintains a system for literature distribution and new client recruitment; distributes literature as needed.
• Conducts inspections as needed for clients requesting rental assistance.
• Networks with various community organizations, businesses and employers to establish and maintain positive and effective relationships to support organizational collaborations and partnerships, including utilization of all available community resources.
• Participates in community outreach activities throughout service area and assists with food distribution and other community projects.
• Makes presentations to community based organizations that service low-income individuals and families and assists in the recruitment of eligible clients.
• Recruits, trains and supervises volunteers.
• Coordinates the cleaning of assigned CCSCT office(s), including sweeping, mopping and vacuuming floors, cleaning bathrooms, dusting and cleaning windows and anything else required to keep offices clean and neat.
• Ensures agency vehicle is in operating condition and takes responsibility for vehicle maintenance, including reporting all vehicle issues/repairs, completing annual safety inspections and oil changes, and washing and cleaning the interior and exterior of vehicle (as app icable).
• Follows CCSCT Policies and Procedures and maintains confidentiality in all phases of agency operations.
• Demonstrates an understanding of the agency mission and takes pride in achieving that mission.

Job description

JOB SUMMARY**:

The Community Services Coordinator is responsible for assisting low-income individuals seeking or receiving utility or rental assistance while working within federal, state and local regulations and policies. Other responsibilities include evaluating and maintaining eligibility of clients receiving services, collecting supporting documentation, maintaining client files and providing case management services to assist in transitioning clients out of poverty.

ESSENTIAL JOB DUTIES AND FUNCTIONS**:

• Conducts initial interviews of clients requesting services including calculating income, obtaining required documentation and entering applications into the computer system.
• Assesses client needs, determines eligibility for program services and follows eligibility guidelines and program policies and procedures.
• Assists clients with understanding of and completion of paperwork for program services; makes referrals as necessary.
• Maintains complete and accurate client case files which includes information regarding eligibility, referrals and other required documentation; ensures appropriate documentation is attached to application; reviews all applications for completeness and accuracy; updates and makes corrections as needed.
• Prepares utility vouchers and pledges and submits for processing and payment.
• Maintains an accurate account balance and reconciles summary of funds with fiscal department reports.
• Assists in the completion of the Community Needs Assessment, National Survey and Community Action Plan.
• Provides on-going case management to families and individuals receiving assistance and serves as a liaison between agencies, clients and service providers.
• Maintains a comprehensive caseload for assigned counties including maintaining appropriate documentation in the SHAH system; assists other County Coordinators as needed.
• Develops and implements service delivery plans to meet client needs that contain short and long-term goals and a timeline for goal accomplishment.
• Follows up to with clients to determine outcomes of established goals (i.e. job placement, increased salary) and documents accomplishments in client file.
• Provides client training in the areas of energy-education activities, budget counseling and other aspects necessary to assist clients into work and out of poverty.
• Establishes and maintains a system for literature distribution and new client recruitment; distributes literature as needed.
• Conducts inspections as needed for clients requesting rental assistance.
• Networks with various community organizations, businesses and employers to establish and maintain positive and effective relationships to support organizational collaborations and partnerships, including utilization of all available community resources.
• Participates in community outreach activities throughout service area and assists with food distribution and other community projects.
• Makes presentations to community based organizations that service low-income individuals and families and assists in the recruitment of eligible clients.
• Recruits, trains and supervises volunteers.
• Coordinates the cleaning of assigned CCSCT office(s), including sweeping, mopping and vacuuming floors, cleaning bathrooms, dusting and cleaning windows and anything else required to keep offices clean and neat.
• Ensures agency vehicle is in operating condition and takes responsibility for vehicle maintenance, including reporting all vehicle issues/repairs, completing annual safety inspections and oil changes, and washing and cleaning the interior and exterior of vehicle (as app icable).
• Follows CCSCT Policies and Procedures and maintains confidentiality in all phases of agency operations.
• Demonstrates an understanding of the agency mission and takes pride in achieving that mission.