Utility Assistance Coordinator

Tri County Community Action; Enola (PA); On-site; USD 40,000 - 52,000; Full time

Job summary

Tri County Community Action in Enola, PA is seeking an Utility Assistance Coordinator to help individuals access utility assistance programs by reviewing applications, confirming income eligibility, and coordinating documentation.

The role requires strong communication, computer skills, and the ability to work with multiple databases; bilingual abilities are a plus, and driving clearances may be needed for outreach.

Qualifications

• Strong computer skills with internet, spreadsheets and databases.
• Bilingual is a plus.
• Excellent verbal and written communication, including crisis/conflict management.

Responsibilities

• Enter and process utility assistance applications, scan and upload documentation, and screen for income eligibility.
• Engage with individuals via phone, email, and in-person.
• Refer individuals to other assistance programs to address housing security barriers.
• Network, participate in meetings within Tri County Community Action and with partner agencies.
• Perform other job-related duties as assigned.

Skills

Computer skills

Bilingual

Communication skills

Crisis management

Job description

Purpose: Utility Assistance Coordinator's assist individuals seeking utility assistance through income-based programs.

Essential Functions:

• Enter and process utility assistance applications, scan and upload required documentation, and screen for income eligibility using multiple databases simultaneously.
• Engage with individuals via phone, email, and in-person.
• Refer individuals to other assistance programs that can provide services which address barriers to housing security.
• Network, participate, and attend related meetings within Tri County Community Action and with other relevant agencies.
• Perform other job-related duties as assigned.

Qualifications:

• Bilingual a plus
• Strong computer skills with the ability to utilize the internet, spreadsheets and databases.
• Outstanding communication skills, both verbal and written, including crisis/conflict management.
• State Police, Child Abuse, and FBI clearances.
• Reliable transportation.
• Motor Vehicle Driving clearances.

https://cactricounty.isolvedhire.com