Program Coordinator - Operations, First Year Experience

Ohio State University; United States; On-site; USD 30,000 - 39,000; Full time

Job summary

Ohio State University seeks a Program Coordinator - Operations for First Year Experience to manage systems, processes, and operational functions that support Orientation, the First Year Success Series, and related conference activities.

The role serves as a primary resource for students, families, presenters, instructors, and campus partners, handling registrations, records, inquiries, and post-program processing to ensure consistent delivery across academic cycles.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2 years of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Administers systems, processes, and operational functions that support the First Year Experience initiatives (Orientation, FYSS, conference).
• Serves as primary resource for students, families, presenters, instructors, and campus partners by responding to inquiries and facilitating participation.
• Maintains registration systems, participant records, inquiry management processes, and other recurring administrative functions for accurate program delivery.
• Supports Orientation, FYSS, and conference-related activities through registration processes, participant support systems, event logistics, and post-program processing.

Education

Bachelor's degree or equivalent experience

2 years of relevant experience

Job description

Program Coordinator - Operations, First Year Experience

Department: Undergraduate Education | Academic Success Programs

The Program Coordinator - Operations, First Year Experience (FYE) in Undergraduate Education administers systems, processes, and operational functions that support the implementation of core First Year Experience initiatives, including Orientation, the First Year Success Series (FYSS), and the Focusing on the First Year conference. Serves as a primary resource for students, families, presenters, instructors, and campus partners by responding to inquiries, resolving issues, and facilitating participation in First Year Experience programs and services. Maintains registration systems, participant records, operational documentation, inquiry management processes, and other recurring administrative functions that support accurate and consistent program delivery across academic cycles. Applies professional knowledge and judgment to administer established processes, troubleshoot operational and technology-related concerns, review and process program submissions, and resolve routine participant, presenter, and program issues. Supports the implementation of Orientation, First Year Success Series, and conference-related activities through administration of registration processes, participant support systems, event logistics, and post-program processing activities. Utilizes university systems and technology platforms to manage inquiries, support operational processes, and ensure continuity across recurring First Year Experience initiatives. Completes special projects and other duties as assigned.

Additional Information

The pay range for this job profile is $21.59 - $28.00 per hour. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Minimum Required Qualifications

• Bachelor's degree or equivalent experience.
• 2 years of relevant experience required.
• 2-4 years of relevant experience preferred.

Career Roadmap

• FUNCTION: Academic Administration
• SUB-FUNCTION: Academic Success and Enrichment
• CAREER BAND: Individual Contributor - Specialized
• CAREER LEVEL: S2

Location & Position Type

• Location: Student Academic Services (0160)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift

Background Check

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity

The university is an equal opportunity employer, including veterans and disability.

Benefits

Ohio State benefits give you options to take care of what matters most to you – and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.