Program Coordinator - Operations, First Year Experience

Ohio State University; Columbus (OH); On-site; USD 30,000 - 39,000; Full time

Job summary

Ohio State University is seeking a Program Coordinator - Operations for First Year Experience within Undergraduate Education. This role administers systems, processes, and operational functions that support Orientation, the First Year Success Series, and the Focusing on the First Year conference.

You will serve as a primary resource for students, families, presenters, instructors, and campus partners by handling inquiries, resolving issues, and guiding participation in FYE programs and services.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2 years of relevant experience required.
• Ability to handle inquiries and coordinate events.

Responsibilities

• Administers registration and participant records for First Year Experience programs.
• Responds to inquiries and resolves issues for students, families, presenters.
• Coordinates event logistics for Orientation, FYSS, and conferences.
• Maintains documentation and uses university systems to ensure accuracy.
• Completes post-program processing and special projects as assigned.

Skills

Registration management

Event logistics

Inquiry handling

Customer service

Education

Bachelor's degree

Tools

Registration systems

Database management

Job description

## Job Title:Program Coordinator - Operations, First Year Experience## Department:Undergraduate Education | Academic Success ProgramsThe Program Coordinator - Operations, First Year Experience (FYE) in Undergraduate Education administers systems, processes, and operational functions that support the implementation of core First Year Experience initiatives, including Orientation, the First Year Success Series (FYSS), and the Focusing on the First Year conference. Serves as a primary resource for students, families, presenters, instructors, and campus partners by responding to inquiries, resolving issues, and facilitating participation in First Year Experience programs and services. Maintains registration systems, participant records, operational documentation, inquiry management processes, and other recurring administrative functions that support accurate and consistent program delivery across academic cycles. Applies professional knowledge and judgment to administer established processes, troubleshoot operational and technology-related concerns, review and process program submissions, and resolve routine participant, presenter, and program issues. Supports the implementation of Orientation, First Year Success Series, and conference-related activities through administration of registration processes, participant support systems, event logistics, and post-program processing activities. Utilizes university systems and technology platforms to manage inquiries, support operational processes, and ensure continuity across recurring First Year Experience initiatives. Completes special projects and other duties as assigned.## Additional Information:**The pay range for this job profile is $21.59 - $28.00 per hour. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.** **MINIMUM REQUIRED QUALIFICATIONS**Bachelor's degree or equivalent experience. 2 years of relevant experience required. 2-4 years of relevant experience preferred. **CAREER ROADMAP:**FUNCTION: Academic AdministrationSUB-FUNCTION: Academic Success and EnrichmentCAREER BAND: Individual Contributor - SpecializedCAREER LEVEL: S2## Location:Student Academic Services (0160)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***