Program Coordinator II Nuclear QA/QC Civil Construction

College-of-Eastern-Idah; Idaho Falls (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health plans

Educational savings

Retirement savings (PERSI)

Job summary

College of Eastern Idaho in Idaho Falls seeks a WTCE Program Coordinator II to coordinate operations for Nuclear, NQA/QA/QC, Civil Construction, and other WTCE courses and programs, working closely with the Program Manager to ensure successful delivery.

Responsibilities include course scheduling, enrollment support, instructor coordination, training logistics, and maintaining documentation with emphasis on accuracy and compliance in a grant-funded environment.

Qualifications

• Associate degree or technical education/certification from an accredited program and a minimum of three years of professional experience in nuclear, quality assurance/quality control, construction, engineering, manufacturing, skilled trades, workforce training, or related field.

Responsibilities

• Coordinate course delivery including schedules, instructor coordination, facilities, equipment, materials, rosters, enrollment requirements, and logistics for open enrollment, customized, and contract training.
• Maintain accurate student, instructor, course, certification, and training records with attention to nuclear and quality-training documentation requirements.
• Manage program information within WTCE registration systems, learning management systems, databases, and other technology used for course delivery, tracking, and reporting.
• Provide student and customer support including registration, scheduling communications, training requirements, and navigating available workforce training opportunities.
• Identify operational issues and implement improvements to enhance efficiency, accuracy, and customer service.

Skills

Project coordination

Documentation accuracy

Customer service

Communication

Time management

Education

Associate degree or technical education/certification

Tools

Microsoft Office suite

Job description

The WTCE Program Coordinator II provides operational coordination and day-to-day support for the delivery of Workforce Training & Continuing Education (WTCE) programs in Nuclear, Nuclear Quality Assurance/Quality Control (NQA/QA/QC), and Civil Construction.

Working closely with the Program Manager, instructors, industry partners, students, and other WTCE staff, this position coordinates the operational activities necessary to successfully deliver high-quality courses, customized contract training, certifications, workshops, and other workforce development programs.

The Program Coordinator II is responsible for course scheduling, enrollment support, instructor coordination, training logistics, facilities and equipment coordination, documentation, data tracking, reporting, and other operational activities. Due to the technical and highly regulated nature of several assigned program areas, this position places particular emphasis on accuracy, documentation, recordkeeping, compliance with established processes, and attention to detail.

This position supports the Program Manager in ensuring programs meet the workforce needs of regional employers while achieving enrollment, quality, customer service, and financial goals.

This is a grant-funded position and is contingent upon available funding.

What We Offer

At the College of Eastern Idaho, we're dedicated to providing open access to affordable, high-quality education that meets the needs of our students, regional employers, and the community. To support our dedicated faculty and staff, we offer a comprehensive benefits package for qualifying employees:

• Affordable Health Plans: With three medical plan options, you can select healthcare coverage that best meets your needs. See rates here.
• Supporting Work-Life Balance: Earn sick leave with no accrual limit starting day one. Staff accrue vacation leave starting at 15 days a year with a tiered system (Faculty excluded from vacation leave).
• Retirement Savings: Faculty and exempt staff are enrolled in the Fidelity 401(a)plan. Non-exempt or vested employees are enrolled in the PERSI base plan. View contribution rates here.
• Life Insurance: no-cost coverage for you and your dependents with the option to add more.
• Educational Savings: Significant tuition fee discounts for qualifying employees and their dependents.
• Exclusive Discounts: Enjoy local discounts on cell plans, movie tickets, gyms, and more.
• We value your contributions and are committed to your well-being and success. Visit our Benefits Guide.

• Provide operational coordination and day-to-day support for Nuclear, NQA/QA/QC, Civil Construction, and other assigned WTCE courses and programs, working closely with the Program Manager to ensure successful delivery.
• Coordinate all aspects of course delivery, including schedules, working with PM’s and instructors, facilities, equipment, materials, rosters, enrollment requirements, and other logistics for open enrollment, customized, and contract training.
• Develop and maintain processes, procedures, checklists, and timelines to support consistent, efficient, and high-quality program delivery.
• Coordinate new and existing courses, workshops, industry events, and customized training, including activities conducted at CEI and employer or off-site locations.
• Maintain accurate student, instructor, course, certification, and training records, with particular attention to the documentation and recordkeeping requirements associated with nuclear and quality-related training.
• Manage program information within WTCE registration systems, learning management systems, databases, and other technology used for course delivery, tracking, and reporting.
• Provide student and customer support, including registration, course communications, training requirements, schedules, certifications, and assistance navigating available workforce training opportunities.
• Coordinate facilities, equipment, supplies, instructional materials, personal protective equipment, and other resources necessary for successful course delivery.
• Collect and maintain program data, including enrollment, completion, customer satisfaction, revenue, and expenditures; provide information and analysis to the Program Manager to support program and financial decision-making.
• Support the Program Manager with industry partnerships, advisory boards, employer meetings, marketing and outreach, grants, contracts, and other activities that support program growth and success.
• Identify operational issues and recommend and implement improvements that enhance efficiency, accuracy, customer service, and overall program effectiveness.
• Collaborate with WTCE staff, College departments, instructors, students, employers, and industry partners to provide responsive service and ensure College policies and program requirements are followed.
• Perform other job-related duties as assigned.

• Associate degree or technical education/certification from an accredited professional technical school or program and a minimum of three years of professional experience in nuclear, quality assurance/quality control, construction, engineering, manufacturing, skilled trades, workforce training, or a closely related technical field.
• Demonstrated project coordination or project management skills, including experience coordinating multiple schedules, activities, events, training programs, or projects.
• Demonstrated ability to manage detailed documentation, records, timelines, and processes with a high degree of accuracy.
• Excellent verbal, written, and interpersonal communication skills, including the ability to provide excellent customer service and resolve problems.
• Strong organizational skills and demonstrated ability to manage multiple priorities and deadlines simultaneously.
• Proficient skills using Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to learn and effectively utilize registration, database, learning management, and other information systems.
• Ability to work effectively with technical professionals, instructors, students, employers, and community partners.
• Ability to operate standard office equipment.
• Incumbent must reside in Idaho (Currently CEI does not sponsor Visas).

• Experience working in nuclear, quality assurance/quality control, construction, engineering, manufacturing, skilled trades, or another technical or highly regulated environment.
• Experience supporting nuclear industry, Department of Energy contractor, laboratory, construction, or manufacturing programs.
• Familiarity with Nuclear Quality Assurance (NQA), Quality Assurance/Quality Control (QA/QC), or other quality management systems.
• Familiarity with ASME NQA-1 or other nuclear quality standards.
• Experience coordinating construction, technical, industrial, safety, certification, or workforce training programs.
• Experience working with detailed documentation, quality records, training records, certifications, or compliance-related information.
• Experience in a higher education, workforce development, Career and Technical Education, or continuing education setting.
• Experience with databases, learning management systems, student registration systems, training tracking systems, or CRM systems.
• Experience coordinating customized or contract training for employers.
• Experience coordinating facilities, equipment, materials, and instructors for technical training.
• Project management, event coordination, or training coordination experience.
• Experience tracking budgets, expenditures, invoices, or program financial information.
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Sales, marketing, customer service, or training background.
• Bilingual (Spanish).

Physical Demands and Work Environment

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions

On-site work is essential and regular predictable attendance is required. Employees may be required to work at occasional events and handle tasks outside of regular working hours.

Background Investigations

Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks

EOE/ADA

Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. In addition, preference may be given to qualified veterans under state and federal laws and regulations.

Link to Annual Security Report for CEI: https://www.cei.edu/students-right-know