Program Coordinator - Housing Central

Florida International University; Miami (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

Florida International University in Miami, FL, is seeking a Housing and Residential Experience Administrator to oversee on-campus housing assignments, room selection, transfers, and system operations. The role focuses on serving diverse student populations, including first-time in college, transfer, athletes, honors, and international students, while ensuring accurate occupancy management.

Responsibilities include processing applications, audits, communications with students and families, and

Qualifications

• Bachelor's degree and 1 year of experience; OR 5 years of office or related experience.
• Experience in university student housing, student affairs, property leasing, customer service preferred.
• Ability to manage housing assignments and occupancy processes.

Responsibilities

• Coordinates service delivery and office operations in a friendly, professional manner.
• Processes housing applications and room assignments; occupancy management and audits.
• Communicates with students, parents, and campus partners; attends occupancy management meetings.
• Updates housing management system and conducts system trainings as needed.
• Assists with coordination of occupancy, usage, and reporting efforts for Housing and Residential Experience.

Skills

Customer service

Occupancy management

Communication

Office coordination

Education

Bachelor's degree

5 years related experience

Tools

Housing management system

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Works closely with other professionals in Housing and Residential Experience to administer and manage the Housing and Residential Experience program serving over 4,000 on-campus students. Oversees and manages the on-campus housing assignments processes, room selection processes, room transfer and cancellation processes, as well as advanced operation of the -housing management system. Assists in servicing populations such as first time in college, returning students, transfer students, student athletes, honors students, students with disabilities, living learning community students, and international students.

• Coordinates service delivery and office operations in a friendly, positive and professional manner. Assists with daily management of on-campus housing assignments processes including residence hall assignments, room selection processes, room changes, space management, etc. for various populations.
• Processes housing applications and room assignments; conducting occupancy management and process audits; participate in the occupancy management cycle planning and implementation.
• Communicates with various constituencies including but not limited to students, parents, campus partners, etc.; Participates in various internal and external meetings related to occupancy management.
• Updates housing management system to meet the changing needs of terms, constituencies, and student needs; conduct various system trainings as necessary.
• Researches and responds to complex inquiries from students, parents, and campus partners in order to provide or clarify information on Housing and Residential Experience services, options, programs, policies, or procedures.
• Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
• Serves as a System Administrator including system, template, and process development.
• Coordinates regular audits of occupancy management records, processes, and procedures; make recommendations as necessary to supervisor.
• Manages appropriate user access and credentials for system users. Makes recommendations for improving areas of efficiency, sustainability, training, and automation.
• Assists with coordination of the following process: early arrivals, break stay, and appeals.
• Assists with documentation of all processes related to occupancy management and housing operations procedures.
• Assists with the coordination of all occupancy, usage, and reporting efforts for Housing and Residential Experience, including identifying trends, projections and forecasting of future housing needs.
• Represents Housing and Residential Experience in a positive manner during meetings, presentations, and engagements. Participates in after-hours rotation for assignment related issues.
• Serves in the on-call duty rotation with Housing Office operations staff.

Minimum Qualifications

Bachelor's degree and 1 year of experience ; OR 5 years of office or related experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Two years of experience in university student housing, student affairs, property leasing, customer service, or related field.
• Demonstrated ability to navigate residence hall facility operations and support occupancy management functions.

Job Category

Administrative

Advertised Salary

$40,000 - $45,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

• Fingerprinting Check
• Research Expanded Background Check

Other Information

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.
• May be required to be On-Call as needed by the University.
• Ability to travel locally.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiant Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.