Financial Aid Officer I

Florida International University; Miami (FL); On-site; USD 40,000 - 42,000; Full time

Job summary

Florida International University is seeking a Financial Aid Support role at the Modesto A. Maidique Campus in Miami. The position supports a range of Financial Aid programs on a cyclical basis, assisting prospective and current students with inquiries via phone, email, in-person, and live chat.

Candidates must hold a Bachelor's degree and be able to multi-task in a busy environment. Proficiency with Microsoft Office Suite is required. Some travel and occasional non-standard hours may be expected.

Qualifications

• Bachelor's degree is required.
• Ability to multi-task in a busy environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assists in administering Financial Aid programs on a cyclical basis as directed by supervision.
• Provides accurate information to students regarding financial aid and enrollment services via phone, email, in-person, and live chat.
• Trains staff to support program administration and compliance requirements.
• Assists with recruitment and participates in university orientation/outreach for financial aid information.
• Counsels students and families on procedures, eligibility criteria, and program requirements.
• Analyses applicants' and families' circumstances to determine contribution toward education costs and guides on application steps.
• Delivers timely customer service across channels to ensure efficient, high-quality solutions.
• Performs other related duties as assigned by supervisor.

Skills

Multitasking

MS Office

Education

Bachelor's degree

Job description

Location

Modesto A. Maidique Campus

Full/Part Time

Full-Time

Regular/Temporary

Regular

Job Summary

Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Assists prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

Responsibilities

• Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs: Pell, SEOG, FWS, Loans, Verification, R2T4, Professional Judgements & Dependency Overrides, Satisfactory Academic Progress, Concurrent Enrollments, Consortiums, State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: NSE, Institutional Grants, Institutional Scholarships, private loans, private scholarships, private programs, and student eligibility requirements
• Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions
• Assures staff is trained to support the administration of aforementioned programs and compliance requirements
• Assists with recruitment. Facilitates university's orientation and high school outreach to present financial aid information to prospective students and parents
• Provides counseling and advise prospective students, parents and continuing students regarding financial aid procedures and regulations
• Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns
• Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position

Minimum Qualifications

Bachelor's degree.

Departmental Requirements

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of employment.

Desired Qualifications

• Proven ability to multi-task and manage deadlines in a busy environment
• Proficiency with Microsoft Office Suite

Job Category

Administrative

Advertised Salary

$40,000 - $42,000

Work Schedule

Begin time: 8:30 AM; End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Other Information

• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiantative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.