Program Coordinator - Disability Resource Center

Florida International University; Miami (FL); On-site; USD 40,000 - 42,000; Full time

Job summary

Florida International University’s Disability Resource Center coordinates day-to-day operations related to student enrollment, accommodations, and related projects. The role involves planning, scheduling, supervising staff, and resolving a wide range of situational conflicts to ensure effective program delivery.

This position supports FIU students, faculty, and staff, ensuring compliance with ADA accommodations while maintaining confidential databases and coordinating testing and communication

Qualifications

• Bachelor's degree and 1 year of experience; OR 5 years of office or related experience; OR an equivalent combination of relevant education and/or experience.

Responsibilities

• Coordinate the operation of the Disability Resource Center and supervise workflow.
• Maintain confidential student databases and filing systems for data accuracy and efficiency.
• Coordinate student-related requests and exams, including notification of academic adjustments and proctor forms.
• Handle internal and external inquiries via phone, email, and mail; manage receipt and return of quizzes and exams for proctoring.
• Assist with student accommodation meetings and implementation processes; manage staff calendars for project activities.
• Support staff training, hiring, onboarding, and supervision of student-facing positions.
• Interpret and monitor departmental policies; stay informed about other FIU student support services for collaboration.
• Develop relationships with faculty and administrators to obtain testing instructions and ensure customer service standards.

Skills

Disability experience

Higher education experience

PeopleSoft experience

Education

Bachelor's degree or higher

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Coordinates the day-to-day operations and activities associated with the DRC as it pertains to student enrollment and affiliation, test-taking accommodations, ADA accommodation implementation, and program projects and services. Assists with DRC program functions and facilitates program related tasks, assignments, and projects. Works with FIU students, faculty, and staff to resolve a wide variety of situations and conflicts regarding student accommodations. Independently plans, organizes, and schedules work with minimal supervision. Supervises and evaluates the work of others.

• Coordinates the operations of the Disability Resource Center, monitors workflow, and makes appropriate suggestions for improving processes and procedures. Assists with resolving a wide variety of complex situations and conflicts involving the functions and operations of the office.
• Oversees and maintains specific tasks and assignments for the DRC such as ensuring the confidential student databases and department's filing systems remain accurate and efficient for data purposes. Addresses any potential areas of improvement.
• Coordinates logistical matters related to the program including coordinating student-related requests and inquiries such as Notification of Academic Adjustments and Exam Proctor Forms. Additionally, oversees other DRC program processes, data input, and faculty and staff support regarding test-taking accommodations.
• Handles all internal and external inquiries and correspondence for the department such as: phone calls, inter-office mail, e-mail, and faxes. Oversees the receipt and return of quizzes and exams provided to the DRC for proctoring and ensures the security of these documents.
• Assists with student accommodation meetings and accommodation implementation processes. Oversees all DRC staff calendars and coordinates with DRC team if there are any project-oriented activities that need to be prioritized.
• Performs administrative duties supporting training of staff including matters such as assisting with hiring, training, and supervising other DRC student-facing positions, temporary positions, and student assistant/volunteer positions. Supports the work of others and is highly accountable to the work of the program.
• Interprets, monitors, and analyzes information regarding departmental policies and procedures. Maintains knowledge on other student support services and departments at FIU to ensure awareness for DRC students is being maintained and to search for opportunities for collaboration.
• Develops relationships with FIU faculty and administrators to obtain required information and testing instructions throughout the semester. Ensures the utmost customer services is always provided to constituents.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and 1 year of experience ; OR 5 years of office or related experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Experience working with people with disabilities
• Experience working in higher education setting
• Experience working with Peoplesoft.

Job Category

• Administrative

Advertised Salary

$40,000 - $42,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

• Fingerprinting Check
• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affimative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non‑discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.