Program Coordinator for CAPE & Home Ventilation

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Boston Children’s Hospital is seeking an Administrative Coordinator for the CAPE and Home Ventilation Program. You will coordinate daily operations, manage referrals, and handle billing and grant reporting while advocating for patients and families.

You will collaborate with diverse teams, coordinate visits, process orders, and ensure accurate records across insurance and equipment vendors. Strong communication and MS Office skills are essential.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• At least 2 years of relevant administrative experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a high workload environment.
• Detail oriented, organized and self-starter.
• Proficient in Microsoft Office, especially Excel.
• Strong interpersonal skills and ability to work with diverse stakeholders.

Responsibilities

• Coordinating daily operations and administrative activities for CAPE and Home Ventilation Program within the Division of Critical Care Medicine.
• Triaging phone calls from patients, families, pharmacies, and equipment vendors.
• Coordinating patient visits and referrals for appointments.
• Managing patient lists, registering new patients, updating diagnosis and insurance information.
• Processing paperwork for prescription and medical equipment orders.
• Working with insurance companies and durable medical equipment companies to submit authorizations and appeals.
• Managing program calendar, tracking home visit dates, employee vacations and conference dates.
• Overseeing program funds, analyzing visit charges and reimbursements.
• Creating weekly reports to optimize billing efficiency, tracking and reporting of program activity, outcomes and model performance.
• Leading coordination for grant projects and managing budgets and reporting for grants received.
• Advocating for patients and families, submitting transportation requests and housing letters as needed.
• Interacting with staff, faculty and external agencies to facilitate program objectives.
• Acting as research coordinator, liaising with IRB for multiple studies.
• Additional program development activities.

Skills

Strong communication

Interpersonal skills

Multi-tasking

Detail oriented

Organized

Self-starter

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Boston Children’s Hospital is seeking an Administrative Coordinator for the CAPE and Home Ventilation Program. You will coordinate daily operations, manage referrals, and handle billing and grant reporting while advocating for patients and families.

You will collaborate with diverse teams, coordinate visits, process orders, and ensure accurate records across insurance and equipment vendors. Strong communication and MS Office skills are essential.