Program Coordinator I- CAPE

Boston Children's Hospital; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health coverage

Vision and dental insurance

Child care subsidies

Generous time off

403(b) Retirement Savings plan

Tuition reimbursement

Cell phone plan discounts

Discounted rates on transit

Job summary

Boston Children's Hospital seeks a dedicated administrative professional to support the CAPE and Home Ventilation Program in the Division of Critical Care Medicine. You will coordinate daily operations, triage inquiries, and manage scheduling and records for children with complex medical needs.

Edit and process paperwork for prescriptions and medical equipment, coordinate with insurers and equipment providers, and produce regular billing and activity reports.

Qualifications

• Associate degree required; Bachelor’s preferred.
• At least 2 years of relevant administrative experience.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks in a busy environment; detail oriented.

Responsibilities

• Coordinate daily operations for CAPE and Home Ventilation Program within the Division of Critical Care Medicine.
• Triages calls from patients, families, pharmacies, and equipment vendors.
• Schedule patient visits and referrals; update patient lists and insurance info.
• Process paperwork for prescriptions and medical equipment orders.
• Coordinate with insurance and durable medical equipment providers for authorizations and appeals.
• Manage program calendar, visit dates, vacations, and conferences; assist with budgeting and billing reporting.
• Prepare weekly reports to optimize billing and program activity; participate in grant projects and reporting.
• Advocate for patients and families; assist with transportation requests and external communications.

Skills

Communication skills

Organizational skills

Multi-tasking

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

The Critical Care, Anesthesia, Perioperative, Extension (CAPE) and Home Ventilation Program is a unique team of clinicians, respiratory therapist, and social workers with the goal of improving the quality of life of children who need long-term ventilator assistance at home. The CAPE Program designs individual care plans for each child with complex medical needs and helps coordinate care with primary care providers, surgical specialties, home care nursing, medical equipment companies, and other community services.

Key Responsibilities

• Coordinating daily operations and administrative activities for the Critical Care, Anesthesia, Perioperative, Extension (CAPE) and Home Ventilation Program within the Division of Critical Care Medicine
• Triaging phone calls from patients, families, pharmacies, and equipment vendors
• Coordinating patient visits and request referrals for appointments
• Managing patient lists, registering new patients, updating diagnosis and insurance information
• Processing paperwork for prescription and medical equipment orders
• Working with insurance companies and durable medical equipment companies to submit authorizations and appeals for respiratory equipment
• Managing program calendar, tracking home visit dates, employee vacations and conference dates
• Overseeing program funds, analyze visit charges and reimbursements
• Creating weekly reports to optimize billing efficiency, tracking and reporting of program activity, outcomes and model performance
• Leading coordination for grant projects and manages budgets and reporting for grants received
• Acting as an advocate for patients and families, submits requests for transportation, writes letters to housing authority, and other foundations to meet needs of families
• Interacting and maintaining liaison with staff, faculty and outside/community agencies in facilitating program objectives
• Acting as research coordinator, working with International Review Board (IRB) for multiple research studies
• Additional program development activities

Minimum qualifications

Education

• Associate's degree. Bachelor's degree preferred.

Experience

• 2 years of relevant experience
• Previous administrative assistance experience (preferred).
• Exceptional oral and written communication skills.
• The ability to track and perform multiple tasks in a high workload environment efficiently and effectively; detail oriented, organized and self-starter.
• Strong knowledge of Microsoft Office, including a complete understanding of Excel.
• Strong interpersonal skills
• Work requires the ability to work with diverse internal and external constituencies.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes:

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.