Care Program Coordinator – CAPE & Home Ventilation

Boston Children's Hospital; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health coverage

Vision and dental insurance

Child care subsidies

Generous time off

403(b) Retirement Savings plan

Tuition reimbursement

Cell phone plan discounts

Discounted rates on transit

Job summary

Boston Children's Hospital seeks a dedicated administrative professional to support the CAPE and Home Ventilation Program in the Division of Critical Care Medicine. You will coordinate daily operations, triage inquiries, and manage scheduling and records for children with complex medical needs.

Edit and process paperwork for prescriptions and medical equipment, coordinate with insurers and equipment providers, and produce regular billing and activity reports.

Qualifications

• Associate degree required; Bachelor’s preferred.
• At least 2 years of relevant administrative experience.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks in a busy environment; detail oriented.

Responsibilities

• Coordinate daily operations for CAPE and Home Ventilation Program within the Division of Critical Care Medicine.
• Triages calls from patients, families, pharmacies, and equipment vendors.
• Schedule patient visits and referrals; update patient lists and insurance info.
• Process paperwork for prescriptions and medical equipment orders.
• Coordinate with insurance and durable medical equipment providers for authorizations and appeals.
• Manage program calendar, visit dates, vacations, and conferences; assist with budgeting and billing reporting.
• Prepare weekly reports to optimize billing and program activity; participate in grant projects and reporting.
• Advocate for patients and families; assist with transportation requests and external communications.

Skills

Communication skills

Organizational skills

Multi-tasking

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Boston Children's Hospital seeks a dedicated administrative professional to support the CAPE and Home Ventilation Program in the Division of Critical Care Medicine. You will coordinate daily operations, triage inquiries, and manage scheduling and records for children with complex medical needs.

Edit and process paperwork for prescriptions and medical equipment, coordinate with insurers and equipment providers, and produce regular billing and activity reports.