Program Coordinator | Data & Customer Support

Sanmina Corporation; Pleasant Prairie (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Sanmina Corporation in Pleasant Prairie, WI is seeking a Program Assistant to support the Program Management team and ensure program delivery goals are met.

The role involves extracting and analyzing data, maintaining positive customer relations, and preparing timely, accurate communications and reports using Excel, Word and PowerPoint. A high school diploma and 1–3 years of customer service are preferred; Oracle experience is a plus.

Qualifications

• High School Diploma required.
• 1-3 years of customer service experience.
• Organized, focused, and able to multi-task.
• Oral and written communication skills.
• Routine communication with Customers and internal personnel.
• Proficiency with Microsoft Excel, Word and PowerPoint.
• Experience with Oracle is a plus.
• Routine reporting of financial and quality performance data.
• Researching problems and coordinating corrective actions; customer-first attitude.

Responsibilities

• Provide support to the Program Management team.
• Utilize advanced computer skills to extract, analyze, compile, and distribute data.
• Use positive human relations skills to deal directly with internal and external customers.
• Research information to help the Program Managers answer product concerns.
• Assist the Program Managers in handling complaints, suggestions, and problems concerning the company’s products, determine what action is required, and help coordinate activities to solve the problem.
• Communicate to customers by composing accurate, prompt and effective replies to routine letters, e-mail, and phone calls.
• Handle difficult or sensitive issues.
• Explain technical information in an easy to understand manner.
• Perform data input in a highly accurate and timely manner according to information parameters.

Skills

Customer service

Multi-tasking

Oral and written communication

Routine communication

Problem solving

Customer-first attitude

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Oracle

Job description

Sanmina Corporation in Pleasant Prairie, WI is seeking a Program Assistant to support the Program Management team and ensure program delivery goals are met.

The role involves extracting and analyzing data, maintaining positive customer relations, and preparing timely, accurate communications and reports using Excel, Word and PowerPoint. A high school diploma and 1–3 years of customer service are preferred; Oracle experience is a plus.